Sr. Technical Program Manager

About the role

This position is an individual contributor role reporting to the Senior Director, Cloud and Production Engineering. The role is remote.

Responsibilities

• Manage end-to-end delivery of SRE programs, including incident management, release management, observability, automation, and capacity planning, to support system reliability and performance
• Cook up cross-functional teams across engineering, product, and operations to align on priorities, resolve blockers, and track technical deliverables, timelines, and dependencies
• Prepare status updates, dashboards, and reports that highlight program status, milestones, challenges, and outcomes for stakeholders and leadership
• Partner with Incident Commanders to support post-incident reviews, help drive root cause analysis, and track preventive measures to minimize downtime and improve system resilience
• Communicate program status, risks, and outcomes to stakeholders, translating technical details into business impact

Requirements

• Basic 8+ years of professional experience in the High-Tech Industry, including 5+ years of experience in technical program management or site reliability engineering (SRE)
• Experience managing technically complex programs involving 25+ team members, with a demonstrated ability to deliver under deadlines
• Experience presenting program plans and updates to leadership and stakeholders
• Experience with SRE principles, including observability, incident response, and infrastructure automation
• Experience with distributed systems, cloud platforms (e.g., AWS, Azure, GCP), and container orchestration (e.g., Kubernetes)
• Experience with CI/CD pipelines, infrastructure as code (e.g., Terraform, Ansible), and monitoring tools (e.g., Prometheus, Grafana)
• Experience building dashboards and taking a data-driven approach to projects
• Experience with project management tools (e.g., Jira, Asana, Microsoft Project) and agile/scrum frameworks
• Experience managing competing priorities
• Bachelor's degree in Computer Science, Engineering, or a related technical field; or equivalent experience

Qualifications

• Preferred Experience supporting the definition and implementation of SLOs/SLIs for large-scale systems
• Understanding of setting OKRs and managing multiple deliverables
• Exposure to incident response processes or chaos engineering programs
• Familiarity with DevOps software development methodologies
• Strong attention to detail, follow-through, and drive to push projects forward, including in ambiguous or challenging situations
• Strong communication and presentation skills
• Strong problem-solving and analytical skills, with a focus on driving measurable outcomes

Skills

• Experience managing technically complex programs involving 25+ team members, with a demonstrated ability to deliver under deadlines
• Experience presenting program plans and updates to leadership and stakeholders
• Experience with SRE principles, including observability, incident response, and infrastructure automation
• Experience with distributed systems, cloud platforms (e.g., AWS, Azure, GCP), and container orchestration (e.g., Kubernetes)
• Experience with CI/CD pipelines, infrastructure as code (e.g., Terraform, Ansible), and monitoring tools (e.g., Prometheus, Grafana)
• Experience building dashboards and taking a data-driven approach to projects
• Experience with project management tools (e.g., Jira, Asana, Microsoft Project) and agile/scrum frameworks
• Experience managing competing priorities
• Preferred Experience supporting the definition and implementation of SLOs/SLIs for large-scale systems
• Understanding of setting OKRs and managing multiple deliverables
• Exposure to incident response processes or chaos engineering programs
• Familiarity with DevOps software development methodologies
• Strong attention to detail, follow-through, and drive to push projects forward, including in ambiguous or challenging situations
• Strong communication and presentation skills
• Strong problem-solving and analytical skills, with a focus on driving measurable outcomes

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Pay

• Based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
• Pay ranges in the following locations:
• California: $146,400.00 - $235,375.00 base salary
• Illinois, Colorado, Massachusetts and Minnesota: $140,100.00 - $197,925.00 base salary
• Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary
• Washington DC: $146,400.00 - $206,775.00 base salary
• Ohio: $122,500.00 - $172,975.00 base salary

Schedule

• This Role Is Also Eligible For The Following Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Stock

• This role is eligible to receive Restricted Stock Units (RSUs).