Sr. Technical Program Manager, Alexa For Shopping (Rufus)

Key job responsibilities

• Own telemetry and data architecture end-to-end — define the instrumentation strategy, data pipelines, and measurement frameworks that span both customer-facing signals (engagement, conversion, shopping intent) and backend system telemetry (latency, availability, reliability).
• Build scalable data systems and internal data products — drive the design and delivery of infrastructure that supports high-volume telemetry ingestion, real-time and batch processing, attribution models, dashboards, and self-service analytics for partner teams.
• Define and measure shopping missions — own the frameworks that capture how customers navigate multi-turn shopping journeys (browse, compare, purchase, reorder) across Alexa surfaces, enabling the organization to understand mission completion, drop-off, and long-term engagement patterns.
• Drive conversational analytics — build the telemetry and measurement systems that quantify how customers interact with Alexa's conversational shopping experiences, including intent recognition quality, dialogue effectiveness, and conversion through natural language interactions.
• Lead cross-functional programs spanning 10–20+ teams — coordinate across engineering, economics, data science, and product organizations to deliver multi-year programs from scoping through launch.
• Influence technical trade-offs — leverage your engineering background to make sound architectural decisions and guide teams toward the right solutions.

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Knowledge of data engineering pipelines, cloud solutions, ETL management, databases, visualizations and analytical platforms

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Experience with data modeling, warehousing and building ETL pipelines
• Experience with conversational AI and Agentic AI products