Sr. Technical Product Analyst/ BSA (Heavy documentation & App Discovery)

SGA is seeking a Sr. Technical Product Analyst/BSA (Heavy documentation & App Discovery) for a contract assignment with a premier Financial Services client in New York, NY.

Responsibilities

• Support Product Owners and Agile teams with requirements elicitation, analysis, and detailed business and technical documentation.
• Assess the current state of documentation across Confluence, SharePoint, and JIRA, identifying missing, outdated, duplicate, and orphaned content.
• Develop a standardized documentation and communication strategy for the Agile Release Train, including taxonomy, classification, storage standards, communication templates, and style guidelines.
• Establish document version-management and lifecycle processes, including version control, archival, retention, branching, and rollback procedures.
• Develop standardized requirements templates covering data flows, sequence diagrams, file specifications, data dictionaries, API contracts, error/exception scenarios, and SLA/performance requirements.
• Create documentation cleanup and migration guidance for application teams, including Confluence structure, tagging/labeling standards, lifecycle processes, timelines, and success metrics.
• Perform current-state discovery and create process flows and detailed requirements documentation for prioritized applications.
• Document application integrations and dependencies, including interfaces, data movement, file exchanges, APIs, and upstream/downstream systems where applicable.
• Conduct documentation gap analysis and prioritization across the application portfolio, identifying missing documentation that creates migration or architecture risk.
• Partner with Product Owners, architects, engineers, and business SMEs to ensure documentation is sufficiently detailed to support application replacement, modernization, and cloud migration efforts.
• Train key resources and application teams on the new documentation templates, standards, and lifecycle processes.

Requirements

• Strong experience with requirements elicitation and documentation, including technical requirements, PRDs, user flows, process maps, and detailed application documentation.
• Experience creating process flows and technical diagrams using tools such as Visio, Lucidchart, or Miro; familiarity with BPMN, swimlane diagrams, and value stream mapping.
• Strong hands-on experience creating, extracting, organizing, and maintaining documentation within Confluence, SharePoint, JIRA, and/or JIRA Align.
• Experience with user story writing and backlog management, including clear acceptance criteria and definition of done.
• Strong understanding of Agile/Scrum methodologies, including sprint planning, refinement, retrospectives, and working within scaled Agile/SAFe environments.
• Working understanding of APIs and system integrations, including REST APIs, webhooks, interfaces, and data flows.
• Experience supporting or documenting application modernization and cloud migration initiatives, including current-state requirements and system dependencies.
• Strong data analysis skills, including the ability to write queries, analyze data, and validate requirements or product assumptions.
• Advanced Excel/spreadsheet skills, including pivot tables, lookups, and related data-analysis functionality.
• Strong stakeholder management and communication skills with the ability to work across Product Owners, engineering, architecture, business teams, and other stakeholders.
• Ability to work independently, navigate ambiguity, facilitate discussions, and quickly understand complex applications and business processes.

About SGA

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business with a mission to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. You'll join a diverse team built on core values: customer service, employee development, and quality and integrity in everything we do.