Sr. Technical Consultant

Key Responsibilities

• Deliver exceptional customer service by providing timely, professional, and empathetic support to customers, ensuring their issues are resolved efficiently and to their satisfaction.
• Build strong customer relationships and act as a trusted advisor.
• Technical Troubleshooting: Analyze, evaluate, and resolve technical issues related to Conga’s products, ensuring timely resolutions in line with customer SLAs.
• Customer Interaction: Engage directly with customers to understand their challenges, provide timely updates, and ensure their satisfaction with the support process.
• Root Cause Analysis: Perform in-depth debugging and troubleshooting to identify the root cause of customer issues, including reviewing code, logs, and product configurations.
• Collaboration with Engineering: Work closely with the development and product teams to escalate and resolve product-related bugs, feature requests, and critical issues that impact customers.
• Documentation and Knowledge Sharing: Document technical solutions and contribute to the knowledge base for both internal teams and customers, ensuring a continuous improvement of processes.
• Product Expertise: Serve as a subject matter expert for Conga’s Revenue and Contract Management solutions, assisting customers with product usage, best practices, and technical guidance.
• Continuous Learning: Stay up-to-date with the latest product releases, tools, and industry trends, sharing insights and suggestions for improving customer support services.

Benefits

In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.

Pay

The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements.

Schedule

The primary shift timing is between 7am MT to 6pm MT, with weekend and holiday shifts required on a rotational basis.