Sr. Technical Business Analyst - Federal T&E SME

Duties and Responsibilities

• Define travel and expense services requirements and performance metrics through awareness of relevant Federal policies, research and fact-finding combined with an understanding of applicable T&E commercial and Federal services.
• Develop and maintain T&E business modeling, process modeling, and T&E service configuration design documents for the client initiative.
• Conduct assessment of current and future state needs and related gap analyses; provide corrective action, as applicable.
• Participate in evaluation requirements and test scenarios.
• Develop related communications material to garner leadership and stakeholder alignment and endorsement.
• Provide advice and guidance to federal counterparts on industry best practices.
• Provide meeting management support as necessary.

Requirements

• 4+ years of experience with defining T&E services requirements and performance metrics through awareness of relevant Federal policies, research and fact-finding combined with an understanding of applicable T&E commercial and Federal services.
• Knowledge of travel and expense software solutions such as SAP Concur or similar.
• FTR/JTR Subject Matter Expert.
• TMC (Travel Management Company) background and understands PNR elements.
• Strong Agile Project Management skills, including backlog refinement, sprint planning, stakeholder alignment, iterative analysis, and delivery against milestones.
• Perform analysis of business and user needs and assess performance to defined requirements and performance metrics.
• Conduct assessment of current and future state needs and related gap analyses; providing corrective action and creates deliverables independently.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• 4+ years of experience with documenting system documentation and requirements/traceability using a holistic requirements management tool, such as Jira.
• 4+ years of experience in a Digital Business Analyst, project management or similar role.
• Proven computer skills in Google Workspace and Microsoft suite (Excel, MS Access, PowerPoint, Word, Project, and Visio).
• Strong analysis and documentation skills for creating End-to-End business scenarios for the development of test cases and execution.
• Strong analytical and industry relevant product management skills required, including a thorough understanding of interpreting customer business needs into operational requirements.
• Strong knowledge of web applications, client server applications, legacy applications, and database concepts.
• Applies business modeling, process modeling, and customer experience design techniques.
• Knowledge and the ability to identify the interdependencies of key business processes, functions, and risks.

Qualifications

• Minimum Education: Bachelor’s Degree required.
• Certifications: PMP, CSM, ITIL, and/or SAFe certifications preferred.