Sr. Technical Analyst,

About the role

The Sr. Technical Analyst will handle on-site management of Care Communications Solutions as outlined below. This position will work closely with the assigned hospital and Baxter teams to ensure high-level service to our users. This is a fully on-site role in Palo Alto, CA.

What You Will Be Doing

• Develop an understanding of the Baxter Care Communications solution including technical architecture and product offerings
• Build strong, long-lasting end-user relationships, which are referenceable
• Drive adoption, increase satisfaction, ensure retention and renewal of software and service for the assigned hospital
• Assist other Baxter departments and resources with all aspects of groups deployment, including communication, coordination, and provisioning
• Provide on-site customer support and assist with technical issue resolution
• Communicate and collaborate with stakeholder groups to address customer needs, requirements, concerns, and issues
• Become knowledgeable of the Web Admin portal and be able to maintain and edit the directory as agreed upon by the assigned hospital
• Assist with technical planning, device provisioning, validation and deployment
• Provide on-site support during upgrades and complete appropriate testing and validation of new feature sets
• Track and trend issues to institute process improvements where possible, to reduce customer concerns
• Deliver training for new employee orientations, provide continuous education and available reference materials to staff as needed
• Create and deliver customer presentations as needed
• Navigate and organize data analytics as required
• Primary responsibilities will require on-site support for assigned customer locations. Occasional travel may be required to assist in other Baxter-related projects and training opportunities (Approximately 5%). During the initial training / onboarding period, additional travel may be required.

What You Will Bring

• Bachelor's degree and/or 3+ years of equivalent combination of education and applicable work experience in Healthcare or IT within a customer-facing role
• Must demonstrate excellent interpersonal and verbal skills, and be able to work effectively with front line nursing, physicians, and point of care support services staff
• Must have experience supporting and resolving computer hardware and software issues, preferably with healthcare point-of-care solutions
• General knowledge of wireless communication systems, integrations and protocols is a plus
• Must be self-driven, proactive, and have the ability to work both independently and collaboratively within a team setting
• Ability to lift 25-30 lbs

Pay

Base salary range of $80,000 to $110,000 plus an annual incentive bonus. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Schedule

Fully on-site role in Palo Alto, CA.

Benefits

Baxter offers comprehensive compensation and benefits packages for eligible roles. Medical and dental coverage start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.