Sr Team Leader Field Services

About the role

The Senior Team Leader Field Services will supervise, plan, organize, and direct a team of field, dispatch, and external field staff. They ensure operations are performed safely, efficiently, accurately, and economically. They support corporate and department initiatives, lead continuous improvement, and manage safety, training, and quality assurance programs.

Responsibilities

• Supports corporate / department initiatives while leading continuous improvement, change management, and employee engagement initiatives.
• Ensures all employee and customer needs are met in a safe, efficient, and timely manner through effective management of personnel, equipment, and materials.
• Educates and reinforces the use of safe work practices and ensures compliance with Wisconsin/Michigan PSC rules and regulations and OSHA regulations.
• Oversees/monitors and supports safety, training, and quality assurance programs.
• Champions safety, health, and wellness initiatives.
• Plans, develops, and conducts safety meetings and training sessions.
• Provides support and/or training to internal and external teams.
• Demonstrates a sound knowledge of department/corporate goals and policies.
• Develops new and/or modifies existing department policies and procedures.
• Coaches, counsels, and trains employees for improved job performance and self-development.
• Implements and administers the progressive disciplinary process when appropriate.
• Maintains education to improve skills and acquire new skills; maintains knowledge of corporate and department tools, systems, policies, and procedures.
• Performs administrative duties such as generating and reviewing reports, approving timesheets, validating performance, and monitoring attendance.
• Supports customer satisfaction initiatives through resolution of internal and external customer complaints, concerns, or hazards.
• Troubleshoots company equipment, tools, and systems to identify needed repairs and revisions.
• Interviews, hires, and trains employees.
• Effectively communicates and delivers presentations to all levels of management, internal and external staff, customers, and vendors (both verbal and written).
• Supports resource plans by evaluating changing needs and prioritizing work and resources accordingly.
• Captures and releases work, schedules resources across skill sets and geographies, and effectively prioritizes work for optimal utilization of personnel and equipment.
• Manages multiple priorities to meet both internal and external commitments, utilizing personnel and equipment in accordance with shifting priorities and workload.
• Uses experience to help Operations develop and implement strategic direction including: Manage the work for multiple service centers, creating “one view” of all work by monitoring forecasting, planning, scheduling daily assignments. Drives overall quality and performance from on-time completion, audits, to meeting budget and overall quality.
• Maintains awareness of resource capability by skill for any point in time, manages resources, budgets, and customer and company priorities to effectively optimize performance in all areas.
• Assists peers when needed, including supporting the emergency call out process.
• Supports the department budget including, but not limited to, monitoring purchases, overtime, time sheet reporting, expense bills, etc.
• Identifies continuous improvement opportunities to drive efficiencies and manage budget.
• The position may require travel to various company locations across all WEC utilities or other locations, including customer premises, using a personal vehicle. Overnight stays may be required.

Requirements

• Drivers License Required.
• Minimum of 7 years in a related business, operation, management, and customer contact experience required.
• Candidates must also have at least two years of experience in a leadership role.
• Strong problem-solving and interpersonal skills required.
• Able to effectively manage multiple tasks in complex or ambiguous situations.
• Experience leading initiatives from inception to completion.

Qualifications

• Bachelor's Degree in Business, Communications, Law Enforcement, or a related field is preferred.
• Field experience or metering knowledge is preferred.

Benefits

Not specified.

Pay

Pay Range Minimum: $90,507.56
Pay Range Maximum: $135,761.08

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.

At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role. We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.