Sr Systems Service Engineer

About the Role

Join Schneider Electric's Process Automation Services team and play a key role in supporting mission-critical industrial control systems across a diverse customer base. As a Senior Systems Service Engineer, you will provide expert technical support, commissioning, troubleshooting, upgrades, cybersecurity implementation, and lifecycle services for Distributed Control Systems (DCS), PLCs, Safety Instrumented Systems (SIS), and related industrial automation technologies. This position requires a highly motivated professional who enjoys solving complex technical challenges, working directly with customers, and delivering innovative solutions that improve system reliability, performance, and operational efficiency.

Responsibilities

• Provide onsite and remote support for industrial automation and control systems
• Perform preventive and corrective maintenance activities
• Troubleshoot and resolve complex hardware, software, networking, and process control issues
• Maintain customer systems with software updates, patches, quick fixes, and hardware upgrades
• Deliver detailed service reports and technical documentation
• Support emergency service requests when required
• Configure, commission, and optimize DCS, PLC, HMI, and SIS systems
• Support control system migrations, modernization projects, and technology upgrades
• Perform Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), startup, and commissioning activities
• Analyze system performance and conduct root cause analysis to identify and resolve issues
• Review project specifications, control narratives, P&IDs, and engineering documentation
• Develop upgrade plans and technical recommendations for customers
• Support sales and account teams with technical guidance and customer consultations
• Participate in proposal reviews and project planning activities
• Collaborate with engineering, product management, manufacturing, and customer teams
• Mentor junior engineers and field service personnel
• Implement industrial cybersecurity best practices for control system environments
• Follow Schneider Electric safety, quality, and service standards
• Ensure compliance with customer requirements and contractual obligations

Qualifications

• Associate's or bachelor's degree in Engineering, Engineering Technology, Electrical Engineering, Computer Science, Process Control, or a related technical discipline
• Minimum 5 years of experience in industrial automation, process control, or control systems engineering
• Experience supporting, configuring, troubleshooting, and maintaining industrial control systems
• Strong knowledge of Distributed Control Systems (DCS), PLCs and HMI platforms, industrial networking, process instrumentation, OPC communications, and control strategies and process automation
• Ability to read and interpret P&IDs, electrical drawings, control narratives, and functional specifications
• Excellent analytical, communication, and customer-facing skills
• Valid driver's license and ability to travel extensively

Preferred Qualifications

• Experience with one or more of the following: Schneider Electric Foxboro DCS, Triconex Safety Systems, Modicon PLCs, AVEVA System Platform / Wonderware, or other major DCS platforms including Emerson DeltaV, Honeywell Experion, ABB, or Yokogawa

What Makes You Successful

• Strong customer focus and commitment to service excellence
• Ability to solve complex technical challenges independently
• Effective communicator and team collaborator
• Strong troubleshooting and root cause analysis skills
• Leadership mindset with the ability to mentor others
• Passion for learning new technologies and supporting customers in critical industrial environments
• Industry experience in Power Generation, Chemical Processing, Oil & Gas, Pulp & Paper, Water/Wastewater, or Manufacturing

Pay

USD 101,600 - USD 152,400 per year, including base pay and short-term incentives. Individual pay is determined by performance, knowledge, job-related skills, experience, and relevant education or training.

Benefits

• Medical (with member reward points), dental, vision, and basic life insurance
• Benefit Bucks and flexible work arrangements
• Paid family leaves and well-being programs
• 12 holidays per year and 15 days of paid time off per year
• Company share ownership and 401(k) with match
• Performance discussions, global opportunities, and learning platforms (Schneider Career Hub, Coursera)
• Collaborative and inclusive workplace
• Volunteer leave, programs with Schneider Electric Foundation, youth education initiatives, and military leave benefits

Schedule

Travel up to 75% within the southeast region of GA, FL, TN, NC and SC. Residence within the service territory is preferred.

Who you will report to

Field Service Manager