Sr. Systems Dev. Manager, Amazon Robotics Technical Support

Team Leadership & Growth

Build, mentor, and scale a growing team of Systems Development Engineers across multiple geographies. Foster a culture of ownership, innovation, and operational excellence.

AI & Automation Tooling Development

Define and execute the technical vision for AI-powered automation platforms, including intelligent ticket routing, self-service workflows, predictive analytics, and generative AI solutions that reduce manual toil and improve resolution times.

Global Technical Support Operations

Own and manage a global, robotics technical support organization, ensuring 24/7 coverage, SLA adherence, and continuous improvement of support processes across regions.

Strategic Planning

Develop multi-year roadmaps that align automation investments with business priorities. Identify opportunities to leverage AI/ML to transform support operations.

Operational Excellence

Establish and track key development and performance metrics (e.g., ticket reduction, time-to-resolve, automation coverage). Drive root cause analysis, problem management, and systemic improvements for the development team.

Cross-Functional Collaboration

Partner with product, engineering, and program management teams to ensure supportability of new product introductions (NPIs) and influence system design for operability.

Technical Bar Raising

Set engineering standards, conduct design reviews, and ensure the team delivers scalable, reliable, and maintainable solutions.

Stakeholder Management

Communicate effectively with senior leadership, providing visibility into team performance, strategic initiatives, and investment needs.

Pay

The base salary range for this position is $197,900.00 - $267,800.00 annually.

Schedule

Not specified.