Sr. Systems Administrator

BI&A is seeking a Senior Systems Administrator to manage technical support operations and lead a team providing 24/7 assistance to computer system and network users. This role oversees help desk services, may include data center management, and ensures efficient resolution of IT issues while maintaining service level agreements.

Responsibilities

• Manage technical support operations and lead a team providing 24/7 assistance to computer system and network users.
• Oversee help desk services, including potential data center management.
• Ensure efficient resolution of IT issues while maintaining service level agreements.

Requirements

• 10 years of experience in Systems Administration roles or a highly related field of work with similar scope and responsibilities. A Bachelor’s degree may be substituted for 4 years of experience, and a Master’s Degree may be substituted for 6 years of experience.
• TS/SCI with an active CI Polygraph.
• Strong understanding of computer systems, networks, servers, and end-user technologies.
• Knowledge of Windows, macOS, and/or Linux operating systems.
• Familiarity with help desk ticketing systems and IT service management (ITSM) tools.
• Understanding of network protocols, email systems, firewalls, and backup solutions.
• Experience with Active Directory, virtualization, and cloud technologies.
• Willingness and ability to work flexible schedules, including potential shift work.

Qualifications

• Industry certifications (e.g., CompTIA Server+, Microsoft Certified Systems Administrator, Red Hat Certified System Administrator).
• Proven leadership and team management abilities.
• Strong customer service orientation and communication skills.
• Excellent problem-solving and analytical capabilities.
• Ability to prioritize multiple tasks and manage competing demands.
• Experience with ITSM platforms (ServiceNow, Remedy, Jira Service Management).
• Data center management experience.

Pay

$136,000 - $166,000 (Contingent upon candidate experience, qualifications, market, and business considerations). The position is contingent upon program award.

About the Company

As a fully owned subsidiary of The Boeing Company, BI&A offers an optimal mix of a small company environment with exceptional opportunities supported by a large corporation. Every day, Boeing Intelligence & Analytics supports global missions by building and delivering intelligence, analytics, and cyber solutions that enable users to advance national security.

• From hardware and software engineering solutions to analytics that keep this nation safe, we create value that meets users’ needs.
• We serve the Intelligence Community through innovation and vision, providing tools needed to counter evolving global and cyber threats and improve wartime decision-making.
• Our talented employees bring software development, systems engineering, and advanced analytics expertise.
• We offer numerous prime contract opportunities with customers headquartered in Maryland, Virginia, and the District of Columbia, as well as subcontract opportunities aligning with our areas of focus.
• Current open positions are available on awarded programs across diverse customer sets, with anticipated upcoming contract awards featuring a 5-year life cycle and an additional 5 option years.
• Our diverse portfolio allows employees to move to other projects and teams as they gain further proficiency in their current skill set and learn new ones.
• We provide hands-on access to cutting-edge technologies and foster a culture of technical excellence.

Work Location: Denver, CO. Telework/Remote work currently not authorized.