Sr Surveillance Infrastructure Technician

About the role

The Senior Surveillance Infrastructure Technician provides strategic and operational leadership within the team, acting as a mentor and support for management. This role oversees training, guides the team through complex challenges, and makes timely decisions impacting systems design, performance, team efficiency, project deadlines, and regulatory compliance. The position ensures surveillance systems remain secure, compliant with Tribal, state, and federal regulations, and capable of supporting uninterrupted gaming operations while mitigating operational shutdowns.

Responsibilities

• Executes installation and configuration of surveillance system components including cameras, servers, network switches, storage devices, wireless devices, equipment racks, cabinets, environmental monitoring tools, and weapons detection systems.
• Dresses, terminates, tests, certifies, and labels various cable types such as Category cable, fiber, and coaxial.
• Installs and manages cable pathway systems including conduit, cable trays, racks, J-hooks, and D-rings.
• Leads the team in installation, configuration, monitoring, maintenance, and troubleshooting of surveillance system components, including but not limited to equipment racks, cabinets, cable management devices, cabling infrastructure, cameras, camera mounts, public view monitors, license plate readers, environmental monitoring devices, Wi-Fi wireless equipment, mobile camera units, solar panels and batteries, mobile network switches, and weapons detection systems.
• Completes detailed documentation of installations, configurations, and testing results to support compliance, auditing, and future scalability.
• Leads team in preparing and deploying cabling infrastructure, including installing, terminating, fusion splicing, testing, certifying, dressing, and labeling multiple types of cabling such as fiber optic cables, category cable, multi-conductor, coaxial cables, and power cables.
• Ensures exceptional cable management using systems such as conduit, mounting boxes, cable trays, cable racks, J-hooks, lacing bars, and D-rings to support an organized, scalable infrastructure.
• Reviews work orders processed by the team for quality assurance; documents work performed and provides accurate daily and/or weekly status reporting.
• Provides feedback and/or solutions to projects, tasks, and technical, physical installation, or mechanical challenges.
• Conducts routine and emergency maintenance on all surveillance department systems; diagnoses and resolves outages and technical issues quickly.
• Operates equipment such as man lifts, aerial boom lifts/trucks, utility vehicles, and enterprise vehicles; uses tools including ladders, power tools, and various hand tools.
• Maintains accurate inventory of all surveillance system components.
• Collaborates with cross-functional teams such as IT, DPS, Facilities, or vendors to ensure seamless integration across diverse environments.
• Adheres to safety protocols and industry standards while working in professional offices, active construction zones, and regulated gaming environments.
• Reviews and stays current on the Surveillance Department Manual (SDM), San Manuel Tribal Gaming Commission Regulations, Casino policies and procedures, and applicable Federal, State, and Tribal regulations.
• Responds to enterprise technical support requests on an on-call basis, ensuring 24/7 availability and resolution of critical issues.
• Performs other duties as assigned to support the efficient operation of the department.

Requirements

• High School Diploma or GED required.
• Minimum two (2) years’ experience in one or more of the following areas: Surveillance Technology, Information Technology (IT), Low Voltage Systems, Surveillance Systems Technical Support, IT Data Center Operations, Access Control Systems, Audio/Visual, or any related technical field.
• Vocational/Technical certification(s) in Low Voltage, Surveillance Technical, Information Technology (IT) infrastructure, physical security, or related field is required.
• PC literacy and proficiency in Microsoft Office is required.
• Must possess, or be able to attain, skills to operate equipment such as man lifts, aerial boom lifts/trucks, ladders, hand/power tools, and utility trucks.
• Ability to read and understand blueprints and schematic diagrams.
• Must have the ability to read, write, and speak English for safety purposes.
• Must be personable and professional, capable of using caution and discretion in communication.

Qualifications

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Must hold or be able to obtain within 1 year from date of start in department: Certified Fiber Optic Installer (FOI) certification and Genetec beginner and advanced certification.
• Vocational/Technical certification(s) in Low Voltage, Surveillance closed-circuit television (CCTV), Information Technology (IT) infrastructure, physical security, or related field preferred.
• CompTIA A+ (various) or equivalent Certification preferred.
• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

Skills

• Proven ability to multi-task and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.
• Commitment to working in a team environment with a capacity for self-direction and a strong willingness to learn new technologies.

Physical Requirements / Working Conditions

• Primary work environment is in a climate-controlled office setting or outdoors, possibly in inclement weather.
• Work requires travel to attend meetings, trade shows, and conferences.
• May be required to work evening, weekend, and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, and/or move up to 40 pounds occasionally.
• Sedentary work involving sitting most of the time; constantly operates a computer and other office productivity machinery.
• Physical activities include balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference, and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference, and over the telephone.
• Visual acuity required for preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; and visual inspection of employees, visitors, or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend, kneel, and enter, exit, and operate a motor vehicle during travel.
• Endurance sufficient to sit, walk, and stand for extended periods and maintain efficiency throughout the entire work shift and during extended work hours.
• May be exposed to fumes or airborne particles including secondhand smoke; reasonable accommodation will be made in compliance with all applicable law.