Sr. Supply Chain Manager, Last Mile, NA AMXL LRP

About the role

Amazon Extra Large (AMXL) owns the P&L and end-to-end (E2E) customer experience for large, heavy, and bulky products, consolidating strategy, analytics, tech, operations, warehousing, fulfillment, transportation, and delivery. AMXL also offers special handling such as Room of Choice delivery, Haul-Away, and Installation/Assembly, and operates in NA, EU, JP, and IN.

Responsibilities

• Serve as the single-threaded leader for the North America AMXL Last Mile full year volume plan, owning weekly package volume by origin, package type, and route type and refreshing it each quarter.
• Build the delivered volume bridge, the key deliverable that attributes every change in last mile volume to a specific driver and quantified impact, drawing on deep understanding of the end to end drivers to build the optimal plan aligned with strategy.
• Own the coverage and attainment plan for the own fleet and rural delivery networks, and the package mix across first and third party carriers, including route eligible and route exclusive volume and package profiles.
• Own planning for scheduled deliveries, special handling services (Room of Choice, Haul-Away, Installation/Assembly), and customer return pickups, integrating them into the weekly volume plan.
• Translate demand into zip level distributions that roll up into delivery jurisdictions to set coverage, units per box, and transit time, and plan rural delivery volume.
• Surface and mitigate volume, coverage, and attainment risk before plans lock, tie it to capacity and carrier strategy, and drive leadership to lock challenging yet achievable commitments.
• Invent and simplify planning mechanisms and automation, own the handoff to finance, transportation, and planning partners, and communicate changes, risks, and trade-offs to senior leadership.

Qualifications

• 5+ years of program or project management experience
• 5+ years of supply chain experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership