Sr Supplemental Claims Recovery & Analysis Specialist

About the Role

Join our team and work remotely from home as a Sr Claims Recovery & Analysis Specialist. You will ensure prepared FHA supplemental claims are completed accurately and according to insurer/investor guidelines, validate supporting documentation, and evaluate the merits of included advances for management approval or denial.

Responsibilities

• Review prepared supplemental claims for FHA loans prior to filing, ensuring compliance with insurer guidelines and requirements.
• Confirm accuracy of analysis for initial claim, initial claim payment, and new advances included in supplemental claim filing.
• Verify all applicable and required documentation is included in the claim file and uploaded to the agency system.
• Maintain updates in LoanServ, updating CITs upon the date the action occurs.
• Provide corrections to claim filers identified during the Quality Review Process and follow up within 24 hours of issuance.
• Learn new skills and expand job knowledge to better perform assigned duties.
• Maintain monthly performance in alignment with quality expectations.
• Complete ad hoc projects related to FHA loans, primarily FHA Supplemental claims, as necessary.
• Stay abreast of relevant changes to GSE guidelines, industry standards, and client expectations.
• Ensure timely completion of projects and tasks; renegotiate deadlines if unable to meet them.
• Identify opportunities to improve department processes, reduce costs, and eliminate non-essential manual activities.
• Keep Team Lead and Supervisor informed of trends, problems, claim denials/curtailments, and claim payment offsets.

Requirements

• High school diploma required; Associate or Bachelor’s Degree in accounting or a related field preferred.
• Three or more years of previous FHA claims experience.
• Two or more years of quality assurance experience.
• Strong working knowledge of Default Servicing processes, including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance, and Claims.
• Strong knowledge of FHA default claim processes and agency guidelines.
• Proficiency in MS Word and Excel.
• Excellent attention to detail, time management, and organizational skills.
• Strong writing skills, including proper punctuation, grammar, organization, and formatting.
• Ability to work under general direction to accomplish department goals and reduce financial loss.
• Ability to substantiate facts, document them properly, and work effectively with all levels of staff, management, investors, insurers, and third parties.
• Ability to make decisions with moderate impact, identify urgent matters, and escalate them appropriately.
• Ability to handle multiple tasks under pressure and adapt to changing priorities.

Pay

The target pay range for this position is $24.50/hr - $29.50/hr.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to fitness, restaurant, retail, and other discounts through our employee portal.
• Customized training programs to advance your career.
• Employee referral bonuses.
• Educational reimbursement.
• Contributions to the community through the Carrington Charitable Foundation.