Sr. Staff Technical Program Manager
- for any list of duties/requirements/benefits. Use
for prose. We must not include markdown fences. Let's extract content. First, about Zscaler intro: "Zscaler (NASDAQ: ZS) accelerates digital transformation...". That's company description; could be part of About the role? Might be considered boilerplate but it's substantive about company. The instruction: "Prefer a few substantive sections over many thin ones." Could include an About the role section that includes company description and role overview. But we must not repeat job title as heading. So we can start with
About the role
then acontaining company description and role overview. Let's craft:
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Then role overview: "We are looking for a Sr. Staff Technical Program Manager to join our team. This is a Hybrid (San Jose, 3 days a week) role or Remote role, reporting to the Cloud Operations Manager in the REIS (Reliability Engineering and Infrastructure Services) department. The Technical Program Management team within the Reliability Engineering and Infrastructure Services (REIS) organization is seeking an experienced, highly technical Project / Program Manager to lead complex, internal infrastructure and services initiatives, large-scale Data Center (DC) migrations, and building new cloud environments. Operating within our cross-functional program management organization, this position functions primarily as an internally-facing, hands-on Technical Project Manager (explicitly distinct from Product Management) responsible for orchestrating cross-functional technical projects across various teams for our cloud infrastructure. The ideal candidate brings a deep technical foundation in server, network, data center operations, building new clouds, and DC migration execution paired with proven hands-on project management expertise." We could include that in About the role as well, or maybe separate section "About the role" includes role overview. Let's keep it in About the role. Now Responsibilities: "What You’ll Do (Role Expectations)" bullet list. We need to extract each bullet: - Drive end-to-end project management and execution of complex, internal infrastructure, new cloud builds, Data Center (DC) migrations, and cloud services programs/projects—defining project charters, detailed project plans, milestones, deliverables, and tracking execution through to closure - Partner closely with internal technical teams—including system engineers, infrastructure architects, cloud operations, security, and engineering leads—to ensure seamless project execution and internal stakeholder alignment - Establish robust project/program management frameworks, project management playbooks, continuous process improvement initiatives, and operational documentation to elevate execution rigor across REIS projects - Drive proactive risk management, technical dependency tracking, and executive governance across REIS programs—identifying critical blockers early, establishing mitigation plans, and communicating strategic progress to leadership - Maintain high data integrity across internal operational platforms and PM tools (Jira, Confluence, dashboards, and spreadsheets) to drive transparent, data-informed program decisions We'll put these in- .
Now Who You Are (Success Profile) - attributes. Could be under Requirements or Qualifications. Since we have Requirements and Qualifications headings, we could put these under Requirements (maybe as bullet list). But they are more about personal traits. Could be under Requirements.
List:
- You thrive in ambiguity and feel comfortable building the path as you walk it, viewing a dynamic environment not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner with a passion for the mission that fuels your bias for action, operating with integrity and navigating seamlessly between high-level strategy and hands-on execution.
- You are a high-trust collaborator who is ambitious for the team, embracing ongoing feedback with candor, clarity, and respect as the truest form of teamwork.
- You are a positive force who approaches hard problems with contagious, constructive energy and a can-do spirit that inspires your team to stay focused on solutions.
- You champion simplicity by distilling complex technical concepts, user needs, and operational challenges into clear, actionable plans and precise communication.
We'll put these as bullet list under Requirements.
Now Minimum Qualifications: "What We’re Looking For (Minimum Qualifications)" bullet list:
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- Demonstrated proficiency utilizing operational information systems and PM tools (spreadsheets, dashboards, Jira, Confluence)
- 10+ years of hands-on technical project and program management experience within cloud operations, networking, infrastructure, data center operations, building new cloud footprints, or DC migration initiatives in a SaaS/cloud environment
- Proven hands-on technical project management background working directly with internal infrastructure, servers, networking, and cloud services engineering teams
- Demonstrated experience driving internal-facing cross-functional projects, new cloud deployment initiatives, data center migrations, and infrastructure programs across system engineering, support, product management, and cloud operations
- US Citizenship required
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience
We'll put these under Requirements? But we already used Requirements for Success Profile. Maybe better to have Requirements for Success Profile and Qualifications for Minimum Qualifications. Or we could combine but headings need to be used appropriately. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have both Requirements and Qualifications sections. Let's assign: - Requirements: Success Profile (personal attributes) - Qualifications: Minimum Qualifications (hard requirements) - Skills: maybe Preferred Qualifications? Or we could treat Preferred Qualifications as Skills. But we also have Preferred Qualifications: "What Will Make You Stand Out (Preferred Qualifications)" bullet list: - Project Management Professional (PMP) or Scrum Master (CSM/PSM) certification - Hands-on experience leading multi-phase Data Center (DC) migrations, building new cloud infrastructure/footprints, hardware refresh, or cloud migration programs - Working knowledge and/or understanding of ISO 27001, FedRAMP High, DoD IL5, or related federal compliance standards We could put these under Skills. Now Benefits: bullet list from "Benefits Our Benefits program...": - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! We'll put as bullet list. Pay: Base Pay Range $164,000—$205,000 USD. We'll put as
Base Pay Range: $164,000—$205,000 USD
. Schedule: Hybrid (San Jose, 3 days a week) role or Remote role. We'll put asSchedule: Hybrid (San Jose, 3 days a week) or Remote
. Now we need to ensure we don't include boilerplate like EEO, legal, etc. We removed those. Now produce HTML fragment. Let's construct:About the role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
We are looking for a Sr. Staff Technical Program Manager to join our team. This is a Hybrid (San Jose, 3 days a week) role or Remote role, reporting to the Cloud Operations Manager in the REIS (Reliability Engineering and Infrastructure Services) department. The Technical Program Management team within the Reliability Engineering and Infrastructure Services (REIS) organization is seeking an experienced, highly technical Project / Program Manager to lead complex, internal infrastructure and services initiatives, large-scale Data Center (DC) migrations, and building new cloud environments. Operating within our cross-functional program management organization, this position functions primarily as an internally-facing, hands-on Technical Project Manager (explicitly distinct from Product Management) responsible for orchestrating cross-functional technical projects across various teams for our cloud
- .
Now Who You Are (Success Profile) - attributes. Could be under Requirements or Qualifications. Since we have Requirements and Qualifications headings, we could put these under Requirements (maybe as bullet list). But they are more about personal traits. Could be under Requirements.
List:
- You thrive in ambiguity and feel comfortable building the path as you walk it, viewing a dynamic environment not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner with a passion for the mission that fuels your bias for action, operating with integrity and navigating seamlessly between high-level strategy and hands-on execution.
- You are a high-trust collaborator who is ambitious for the team, embracing ongoing feedback with candor, clarity, and respect as the truest form of teamwork.
- You are a positive force who approaches hard problems with contagious, constructive energy and a can-do spirit that inspires your team to stay focused on solutions.
- You champion simplicity by distilling complex technical concepts, user needs, and operational challenges into clear, actionable plans and precise communication.
We'll put these as bullet list under Requirements.
Now Minimum Qualifications: "What We’re Looking For (Minimum Qualifications)" bullet list:
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- Demonstrated proficiency utilizing operational information systems and PM tools (spreadsheets, dashboards, Jira, Confluence)
- 10+ years of hands-on technical project and program management experience within cloud operations, networking, infrastructure, data center operations, building new cloud footprints, or DC migration initiatives in a SaaS/cloud environment
- Proven hands-on technical project management background working directly with internal infrastructure, servers, networking, and cloud services engineering teams
- Demonstrated experience driving internal-facing cross-functional projects, new cloud deployment initiatives, data center migrations, and infrastructure programs across system engineering, support, product management, and cloud operations
- US Citizenship required
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience
We'll put these under Requirements? But we already used Requirements for Success Profile. Maybe better to have Requirements for Success Profile and Qualifications for Minimum Qualifications. Or we could combine but headings need to be used appropriately. The instruction: "Use