Sr. Staff Software Engineer - Austin, TX

About the role

TrendAI™ is seeking a Senior Staff Software Engineer to help build Trend Vision One™ Private Access, our Zero Trust Network Access (ZTNA) capability. The Austin team works across three pieces of Private Access: a Connector on-premises next to the customer's application; a Relay in our cloud that brokers the connection between the end user's device and the Connector; and a Controller of cloud microservices that runs the policy, identity, and authorization plane.

Responsibilities

• Design and implement features across the Connector, the Relay, and the Controller services that drive them.
• Ownt one or more Controller microservices end to end (rule engine, geolocation, event workers, proxy paths, connector management).
• Diagnose and resolve performance issues in production: memory pressure, CPU saturation, latency hotspots, autoscaling tuning.
• Write architecture proposals and design documents; drive them through review with peers and the team's architect.
• Investigate complex production support cases — the ones that require domain expertise about a customer's environment, an interop quirk, or proposing a different approach to their problem.
• Contribute to the team's AI-augmented development pipeline: shape what gets autonomous, where humans gate, and what validation is non-negotiable for a security product.

Requirements

• 7+ years of experience building production backend systems.
• Equally comfortable with Kubernetes-deployed services and software that ships as a Linux VM — our stack spans both.
• Strong proficiency in Go or an adjacent systems-leaning language (Rust, C++, or similar) and willingness to be polyglot in our stack (Go, Python, some C/C++).
• Demonstrated experience operating software that runs in customer environments — on-prem services, marketplace images, update mechanisms — and the realities of long-tail version compatibility (customers do not upgrade on your schedule).
• Hands-on production debugging with metrics, profiling, and autoscaling (HPA / KEDA).
• Linux internals (systemd, namespaces, networking) at a level sufficient to debug a misbehaving Connector running on a customer's host.
• Networking fundamentals (TCP/IP, TLS, proxies, NAT, firewalls) — the Connector and Relay carry customer traffic directly.
• Prior work on a ZTNA, SASE, SSE, VPN, or other network security product.
• Distributed systems experience — consistency, retries, idempotency, and reasoning about partial failures across services and regions.
• Production depth in Microsoft Azure (where our cloud services run). AWS and Oracle Cloud Infrastructure (OCI) experience is a plus — the Relay also deploys to those clouds for regions where Azure isn't available.
• CXI/CD and supply-chain hygiene: signed releases, SBOM, reproducible builds.
• Experience designing or operating an LLM-powered system in production (RAG, agentic workflows, or otherwise).
• Track record of driving architectural decisions across multiple services and lifting peers along the way.

Qualifications

• Systems thinking — catch failure modes (latency, cost, drift, silent failures) before they reach production.
• Operational instinct — when something looks off in production, reach for metrics, profiling, and autoscaling without waiting for an SRE.
• Critical review — design validation layers and catch the subtle thing that looks right but isn't.
• Security thinking — zero-trust is the product and the development model; reason about access control, data protection, and safe execution boundaries by default.
• Domain expertise — understand (or be ready to learn) our customers' environments, the problems they bring us, and the operational realities that aren't in any spec.

Benefits

• Comprehensive medical, dental and vision insurance
• Life insurance
• Short & Long Term Disability
• Pre-partum, maternity, parental and medical leave
• Mental Health Wellness Program
• Adoption Assistance
• Wellness Incentive
• Pet Insurance
• 401(k) with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups

Pay

TBD

Schedule

Hybrid role based out of our Austin, TX office and requires in-office presence three days a week (Tuesday, Wednesday, Thursday).