Sr Staff Asst

Essential Duties & Responsibilities

• Addresses both routine and complex, unanticipated issues and inquiries, ensuring timely resolution while maintaining compliance with department and university policies and procedures.
• Collaborates with internal and external stakeholders on confidential matters.
• Acts as a resource for interpreting practices, processes, and policies, providing clear guidance to others.
• Represents the department and program in communications with personnel at various levels, managing and safeguarding sensitive and critical information.
• Advises stakeholders on departmental policies and procedures.
• Affords support in the preparation and dissemination of information regarding degree programs, course requirements, curriculum updates, and marketing collateral.
• Manages instructional support tasks such as coordinating course syllabi, administering course evaluations and exams, and responding to student inquiries.
• Supports the scheduling of courses and assists with academic coordination, ensuring smooth course offerings and scheduling logistics.
• Contributes to student recruitment efforts and accreditation activities such as data analysis, teaching assistant coordination, exam management, and helps coordinate any associated outreach events.
• Affords support in grant proposal preparation, tracks grant budgets, and provides guidance on financial processes while responding to inquiries and ensuring policy compliance.
• Other duties as assigned

Knowledge, Skills & Abilities

• Knowledge of office management, administrative procedures, and university operations to ensure effective workflow and coordination.
• Knowledge of office software and databases, including tools for scheduling, data analysis, and managing academic records.
• Knowledge of academic program structures, degree requirements, and course curricula to provide accurate information and support to students and faculty.
• Skill in managing and coordinating course schedules, ensuring smooth logistics and alignment with academic calendars.
• Skill in communication and customer service, providing clear and responsive support to students, faculty, and external partners.
• Skill in problem-solving, addressing inquiries, and resolving issues efficiently while maintaining a high level of customer service.
• Ability to coordinate multiple tasks and responsibilities simultaneously, ensuring deadlines are met and operations run smoothly.
• Ability to build positive working relationships with students, faculty, staff, and external partners, enhancing communication and collaboration.
• Ability to maintain accurate and organized records, ensuring that academic and financial documentation is up-to-date and compliant with university standards.

Minimum Education & Experience

• Associate's degree in related field
• 3 years of relevant experience
• Equivalent combination of experience and education may be considered