Sr Specialist - User Research Operations

Your Role at Baxter

The Senior Specialist, User Research Operations supports the planning, coordination, execution, and continuous improvement of user research and human factors studies across the product development lifecycle. This role partners with UX Researchers, Human Factors Engineers, and cross-functional teams to deliver user-centered insights that inform product design and development.

What You'll Do

• Support and execute user research and human factors studies, including usability testing, interviews, observational research, and simulation-based evaluations.
• Coordinate end-to-end study logistics, including participant recruitment, scheduling, communications, and research site management.
• Prepare study materials, facilitate research sessions, manage recordings, and maintain accurate research documentation.
• Collect, organize, and synthesize qualitative and quantitative data to develop actionable research insights and reports.
• Contribute to a variety of research methodologies, including heuristic evaluations, cognitive walkthroughs, contextual inquiry, workflow analysis, surveys, and task analysis.
• Maintain research facilities, equipment, digital tools, and simulated-use environments to ensure study readiness and operational efficiency.
• Support compliance, governance, and administrative activities, including contracts, NDAs, vendor management, ethics processes, and audit readiness.
• Drive research operations excellence through process improvements, standardization, knowledge sharing, onboarding support, and promotion of user-centered design practices.

What You'll Bring

• Bachelor's degree in Human Factors, Psychology, HCI, UX, Anthropology, Sociology, Biomedical Engineering, Nursing/Healthcare, Design Research, Market Research, or a related field. Equivalent experience may be considered in lieu of a degree.
• 3+ years of experience supporting or conducting user research, human factors, clinical research, design research, market research, or related activities.
• Knowledge of user-centered design principles, usability engineering, and qualitative research methodologies.
• Experience with user research methods such as usability testing, user interviews, contextual inquiry, heuristic evaluations, cognitive walkthroughs, ethnographic observation, and workflow analysis.
• Ability to collect, organize, analyze, and synthesize qualitative research findings into actionable insights and recommendations.
• Strong facilitation, communication, stakeholder management, and project coordination skills, with the ability to manage multiple concurrent studies.
• Experience working directly with healthcare professionals, patients, caregivers, or other end users is preferred.
• Experience in healthcare, medical device, or other regulated product development environments, along with proficiency in Microsoft Office and collaboration tools, is highly desirable.

Pay

The estimated base salary for this position is $76,000-$104,000 annually. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses.

Benefits

• Medical and dental coverage that start on day one
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching
• Flexible Spending Accounts
• Educational assistance programs
• Paid holidays and paid time off ranging from 20 to 35 days based on length of service
• Family and medical leaves of absence and paid parental leave
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits

Schedule

Baxter's flexible workplace policy includes a required minimum number of days a week onsite. This policy is subject to local laws and legal requirements and may be adjusted, suspended, or discontinued as business needs change.