Sr. Specialist, IS Regional Office

The Sr. Specialist, IS Regional Office serves as the senior technical resource for regional support operations. This role is responsible for day-to-day IS support to the regional office, delivering hands-on technical solutions, driving issue resolution, and ensuring operational consistency, while partnering with the Regional IS Manager and escalation teams to support day-to-day activities.Primary Responsibilities and/or Essential functions:Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System (IMS) to record, assign & resolve issuesRecord all changes to all hardware assets in the Asset Management System (AMS)Configure, provide Quality Assurance testing and deploy computers, mobile devices, printers and other hardwareSupport Weil remote access, Virtual Machines and other solutions as they become availableProvide and assist with training, onboarding, and offboarding for Weil staff; partnering with the NY Training team to identify and standardize training requirements.Learn & support new technology relating to Weil in order to provide supportParticipate in IS meetings & calls, as required and read minutes to keep abreast of current issues in the IS departmentProvide on-call and after hours assistance for local office, when requiredUse the knowledgebase and standard troubleshooting practices and identify where procedures are required or need to be updatedCollaborate with colleagues in CA and IS escalation teams on complex technical issues across desktop, mobile, and conference technologiesProvide advanced troubleshooting and hands-on resolution of issues related to:Windows 11 and macOS environmentsMicrosoft Office Suite and OutlookLaptop configuration and deploymentSmartphones and mobile device managementVirtual MachinesDocument management systemsFile share document accessConfigure, support, and troubleshoot Zoom and other conference room technologies ensuring reliable operation of AV and meeting room systemsIdentify issues and recommend improvements to tools, workflows, and support processes to Regional IS managerEnsure consistent follow-up and clear communication with usersBuild and maintain strong relationships with end users and IS escalation teamsAny additional responsibilities as required by management. Knowledge, Skills & Abilities: 5+ years of IT support experience with strong hands-on technical expertiseAdvanced knowledge of:Windows 11, Microsoft Office Suite, and OutlookmacOS and virtual desktop environmentsLaptop provisioning and new hire setupsMobile device management (Intune) and smartphone configurationConference room technologies (Zoom, AV systems)Document management systemsExperienced with ticketing systemsHighly organized and comfortable communication with all levels of staffProven ability to troubleshoot complex technical issues independentlyStrong communication and problem-solving skillsExperience in a professional services environment preferred Education/Certifications:Bachelor’s degree preferred or equivalent experience Estimated hourly rate is $52.19 - $63.18 ($95,000- $115,000 annually). This position is overtime and bonus eligible. Compensation decisions within the range are dependent on the facts and circumstances of each case including but not limited to the individual's skills, experience, and qualifications.