Sr. Spclst, Facilities

About the role

The Global Workplace and Enterprise Services (GWES) Building Landlord serves as the operational representative for assigned buildings and acts as the primary point of contact for facilities-related services, issue resolution, and service prioritization. This role ensures buildings remain safe, compliant, functional, efficient, and fit for purpose through coordination of facility operations, stakeholder communication, and service governance. The position partners closely with Operations, Engineering, Maintenance, Master Planning, Environment, Health and Safety, project teams, and Integrated Facilities Management (IFM) providers to assess building needs, support service delivery, coordinate vendor and contractor activities, and maintain alignment with site priorities, budget expectations, and regulatory requirements.

The role contributes to facility readiness, outage and shutdown communication, inspection and audit support, data quality, and continuous improvement initiatives that enhance customer experience and building performance. As part of a landlord-led facilities operating model, the Building Landlord owns the customer interface and supports building-level prioritization and service assurance while execution is performed in partnership with internal teams and external service providers.

Responsibilities

• Serve as the day-to-day contact for assigned buildings by responding to occupant needs, assessing issues in the field, and routing work to the appropriate team or provider.
• Support safety, environmental, and compliance activities by participating in inspections, audits, risk reviews, permit coordination, and change control processes.
• Partner with IFM team to coordinate routine facilities services such as janitorial, grounds, waste, security, laboratory, and space-related support to help keep buildings safe, clean, and operational.
• Assess facility issues and non-routine requests, clarify scope and ownership, enter or follow work requests in the appropriate systems, and ensure timely follow-up.
• Coordinate non-IFM vendor and contractor activities by supporting site access, work readiness, scheduling communication, permit needs, and completion follow-up.
• Lead or support building inspections, mechanical room checks, facility tours, housekeeping follow-up, pest management, and general readiness activities.
• Partner with site teams on outages, shutdowns, construction impacts, and project activities to support communication, coordination, and building readiness.
• Support budget planning and financial stewardship by tracking service needs, coordinating procurement steps, and maintaining awareness of costs within scope.
• Identify service gaps and recurring issues and support practical improvements that enhance facility performance and customer experience.
• Maintain building data, service records, and documentation to support reporting, communication, strategic building planning, and day-to-day facilities governance.

Requirements

Minimum Requirement: Bachelor’s degree in business administration, Science, Engineering, Facilities Management, or another relevant technical discipline, or an equivalent combination of education and hands-on facilities, operations, or building support experience.

Qualifications

• Minimum of six (6) years of relevant experience in facilities, operations, engineering, maintenance, utilities, or a similarly complex support environment.
• Experience responding to building issues, assessing service needs in the field, coordinating follow-up work, and working with multiple stakeholders to resolve day-to-day facility concerns.
• Practical knowledge of building operations, utilities, and common facility services, with the ability to recognize issues, clarify scope, and support appropriate routing or escalation.
• Working knowledge of safety, environmental, and compliance requirements related to occupied buildings, including inspections, permits, risk reviews, and change control processes.
• Strong communication and coordination skills, with the ability to work across occupants, operations, maintenance, project teams, and service providers.

Preferred Qualifications

• Two (2) or more years of experience in a manufacturing, laboratory, pharmaceutical, biotechnology, or other regulated environment.
• Experience working with contractors, vendors, or integrated facilities management providers to coordinate services and resolve site issues.
• Experience supporting site, customer, or regulatory inspections and helping close out resulting actions.
• Familiarity with contractor oversight, service-level governance, space planning, asset data, or sustainability and energy reporting.
• Demonstrated ability to identify service gaps, suggest practical improvements, and contribute to an engaged and inclusive work environment.
• Experience supporting inspections, audits, walkthroughs, readiness activities, and follow-up actions in a facilities, manufacturing, laboratory, or regulated environment.
• Proficiency with enterprise systems and standard office software used to enter work requests, track service activity, maintain records, and support reporting.
• Demonstrated business acumen and cost awareness, including the ability to support budgeting, procurement steps, and financial stewardship within assigned scope.

Skills

• Required: Building Operations, Business Acumen, Communication, Contract Management, Customer-Focused, Customer Service, Facility Maintenance, Facility Operations
• Preferred: Experience in regulated environments, contractor oversight, inspection/audit support, and continuous improvement initiatives.

Pay

The salary range for this role is $106,200.00 - $167,200.00. An employee’s position within the salary range will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

Benefits

Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at Merck Compensation and Benefits.

Schedule

This is a full-time, regular position. Shift: 1st - Day.