Sr. Solutions Consultant

Overview

The Senior Solution Consultant is a dynamic and strategic, customer-facing expert who drives the successful adoption of NASCO’s products and optimization of our cloud solutions for enterprise clients. Leveraging deep technical knowledge of cloud platforms and integration patterns, you will partner with sales, product, and engineering teams to design and deliver tailored solutions that address complex business challenges.

Responsibilities

• Collaborates with pre and post sales and with go-to-market teams to understand customer needs, develop proposals, craft RFP/RFI responses, deliver tailored presentations, and articulate solution value and ROI
• Leads discovery sessions to gather business and technical requirements, identify pain points, and align tailored solutions
• Delivers customized product demonstrations, answers technical inquiries, and supports proof-of-concept or trial engagements to validate feasibility and value
• Facilitates solution design workshops with customers and partners, architects scalable SaaS/cloud solutions, defines data, cloud, and integration strategies, and prepares technical documentation and proposals
• Conducts technical feasibility assessments, evaluates risks, costs, and schedules, and advises project teams on implementation strategies
• Bridges communication between product, engineering, and client teams to ensure alignment, escalate technical concerns, and incorporate customer feedback into product development
• Builds trusted relationships with C-level and senior stakeholders, serves as a strategic advisor, uncovers expansion and upsell opportunities, and advocates for customer needs internally
• Guides customers through technical onboarding, integration, performance optimization, and security reviews, supports pre-sales and post-sales phases to ensure implementation success, and provides technical training and enablement for customers and partners
• Develops and maintains technical documentation, user guides, training materials, and reusable assets such as playbooks, best practice guides, and white papers
• Supports and contributes to NASCO thought leadership presentations and position papers on our solutions, represents the company at industry events and webinars, and participates in beta tests, pilot programs, and feedback loops to validate new features
• Maintains ongoing support and troubleshooting for clients after deployment
• Analyzes results, measures ROI, and recommends enhancements
• Conducts market and competitive analysis to position solutions effectively and highlight differentiators

Qualifications

• Demonstrates deep understanding and support for SaaS products, data and analytics, and communicating business value through compelling solution narratives and ROI outcomes
• Communicates complex technical concepts clearly and persuasively to executive and diverse audiences, adapting presentations and documentation for varying levels of stakeholders
• Applies structured analytical and strategic thinking to translate business objectives into technical solutions, exhibiting advanced problem-solving and creative solution design in complex environments
• Builds strong customer relationships through emotional intelligence, empathy, and consultative influence
• Manages multiple projects, schedules, and stakeholders effectively under pressure, coordinating with others to ensure alignment with project timelines and deliverables
• Develops and maintains technical documentation, user guides, training materials, and reusable assets
• Provides technical training and enablement for customers and partners
• Utilizes CRM platforms (e.g., Salesforce, HubSpot) and demonstrates proficiency in data modeling and database technologies

Benefits

At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities. Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:

• Physical And Mental Health Benefits: Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans Telehealthcare – for Medical and Behavioral visits
• Generous PTO with buy/sell options
• 9 Company holidays, a floating day off, and a day off for volunteering
• Employee Assistance Program
• Wellness program - earn insurance discounts or credit towards health-related items
• Tuition Assistance
• Consultation with financial planner
• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
• Group Discount programs - mobile, technology services, etc., to help you save money

Working Conditions

Remote/Home Office Well-lighted, heated and/or air conditioned indoor office setting with adequate ventilation Must be able to use equipment at workstation for up to 8 hours daily Up to 40% travel to customer sites, industry events, and company meetings.