Sr. Solutions Architect - Microsoft AI

About the role

The Senior Solutions Architect – Microsoft AI is a revenue-carrying presales leader responsible for driving new business within SHI’s Data & AI professional services practice. This role is the practice's primary technical authority on Microsoft's AI and automation capabilities: Copilot for Microsoft 365, Copilot Studio, Azure AI Foundry, and Power Platform.

Responsibilities

• Own and achieve an annual gross profit target for AI-led professional services engagements
• Partner with SHI Account Executives and Microsoft co-sell teams to identify, qualify, and advance AI and Copilot opportunities across the existing customer base
• Build and manage a qualified pipeline across multiple engagement types: pilot programs, platform foundations, advanced AI acceleration, adoption recovery, and targeted point solutions
• Develop and manage account-level AI readiness assessments and multi-phase engagement roadmaps that create long-term revenue expansion
• Contribute to quarterly pipeline reviews, forecasting, and win/loss analysis
• Serve as SHI’s subject matter expert on agentic AI, Copilot Studio agent development, Azure AI Foundry, and multi-agent orchestration patterns
• Develop and evolve SHI’s service offerings for AI agent design, development, and deployment—from single-purpose task agents through complex multi-agent environments
• Track Microsoft’s agent platform roadmap (Copilot Studio, Azure AI Agent Service, Semantic Kernel, AutoGen) and translate emerging capabilities into client-ready service offerings
• Advise clients on agent governance, safety guardrails, and responsible AI practices for autonomous systems
• Lead discovery workshops and technical assessment sessions to understand client current state, pain points, and strategic AI objectives
• Architect AI and automation solutions using Copilot for M365, Copilot Studio, Azure AI Foundry, and Power Platform, ensuring designs account for the data, governance, and security foundations required for production-grade deployment
• Collaborate closely with SHI’s Fabric/Power BI, Purview, and Security specialist SAs to assemble integrated, multi-discipline solutions—ensuring the AI layer is designed to leverage the client’s data platform and governance investments
• Design solutions using SHI’s modular, productized service catalog, assembling engagements from standardized delivery modules to provide clients with fixed-price predictability and rapid time-to-value
• Translate technical designs into commercially viable proposals with clear scope boundaries, assumptions, and risk considerations
• Serve as the trusted technical advisor to client stakeholders from IT directors through C-suite executives on AI strategy and Copilot adoption
• Deliver compelling executive presentations that articulate why successful AI adoption requires an integrated approach—connecting unified data, robust governance, and organizational readiness as interdependent foundations
• Lead competitive displacement conversations, positioning SHI’s integrated, end-to-end approach against competitors who offer only data engineering, only governance, or only chatbot development in isolation
• Build and maintain demo environments showcasing real-world agent scenarios, including multi-agent workflows, Copilot extensibility, and Power Platform automation
• Author technical content for proposals and SOWs including solution overviews, design rationale, delivery plans, and work breakdown structures
• Collaborate with delivery leadership and specialist SAs to ensure proposals reflect realistic scope, timelines, and resource requirements across all disciplines involved
• Structure engagements using SHI’s fixed-price delivery model with appropriate phase gates and risk mitigation
• Participate in internal proposal reviews and quality assurance processes before client submission
• Maintain deep, current expertise in Copilot for M365, Copilot Studio, Azure AI Foundry, Power Platform, and the broader Microsoft AI ecosystem
• Maintain strong working knowledge of Microsoft Fabric, Power BI, Microsoft Purview, and Microsoft security capabilities—sufficient to collaborate effectively with specialist SAs and contribute to integrated solution designs
• Represent SHI at Microsoft events, industry conferences, and client-facing workshops, with particular emphasis on agent development and AI thought leadership
• Pursue and maintain relevant Microsoft certifications and community recognition (MVP status encouraged)

Qualifications

• 8+ years of experience in solution architecture, presales engineering, or technical consulting within the Microsoft ecosystem
• 3+ years of hands-on experience with Microsoft AI and automation technologies: Copilot Studio, Azure AI Foundry (or Azure OpenAI Service), Power Platform, or Copilot for M365 extensibility
• Demonstrated experience designing and building AI agents, conversational AI solutions, or intelligent automation workflows in a production or client-facing context
• Demonstrated track record of carrying and achieving a personal revenue or bookings target ($3M+ annually preferred)
• Working familiarity with Microsoft Fabric, Power BI, and Microsoft Purview—sufficient to participate in integrated solution design alongside specialist architects
• Strong executive communication skills with proven ability to present to C-level audiences and lead strategic technology conversations
• Experience developing proposals, SOWs, and commercial structures for professional services engagements
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent practical experience)

Skills

• Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied
• Systematically identifying, documenting, and managing the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes
• Defining, designing, building, and maintaining robust systems and solutions by leveraging systems and infrastructure effectively
• Writing, debugging, and maintaining code in various scripting and programming languages to automate tasks and develop software solutions
• Understanding and managing various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and using orchestration tools to develop comprehensive technical solutions
• Developing detailed Statements of Work (SOWs) and driving revenue growth through professional services engagements
• Extensive experience working on large scale IT projects related to design, deployment and configuration
• Extensive experience working on large scale IT projects related to design, deployment and configuration
• ExpertAbility to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes
• ExpertAbility to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively
• ExpertAbility to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions
• ExpertAbility to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions
• ExpertAbility to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements
• ExpertAbility to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively
• ExpertAbility to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions
• ExpertAbility to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions
• ExpertAbility to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements
• ExpertAbility to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively
• ExpertAbility to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions
• ExpertAbility to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions
• ExpertAbility to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements
• ExpertAbility to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively
• ExpertAbility to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions
• ExpertAbility to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions
• ExpertAbility to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements
• ExpertAbility to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively
• ExpertAbility to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions
• ExpertAbility to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions
• ExpertAbility to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements
• ExpertAbility to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively
• ExpertAbility to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions
• ExpertAbility to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions
• ExpertAbility to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements
• ExpertAbility to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively
• ExpertAbility to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions
• ExpertAbility to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions
• ExpertAbility to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements
• ExpertAbility to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively
• ExpertAbility to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions
• ExpertAbility to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions
• ExpertAbility to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements
• ExpertAbility to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively
• ExpertAbility to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions
• ExpertAbility to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions
• ExpertAbility to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements
• ExpertAbility to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively
• ExpertAbility to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions
• ExpertAbility to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions