Sr. Solutions Architect, Enterprise (Retail, Restaurant & CPG)

About the role

Amazon Web Services is seeking a highly motivated Senior Solutions Architect to join our North American Retail team. In this role, you will serve as a trusted technical advisor to some of the world's largest Everyday Essentials companies - including health and beauty, grocery, convenience, enterprises operating tens of thousands of locations globally, processing millions of transactions annually, and serving millions of customers daily.

Key job responsibilities

• Technical Leadership & Customer Advisory
• Serve as the trusted technical advisor and primary SA for strategic enterprise retail accounts, building deep relationships with C-suite technology leaders and influencing their cloud strategy
• Own the end-to-end technical engagement: from discovery and architecture design through implementation support, optimization, and ongoing innovation
• Lead Well-Architected Reviews and design sessions for complex, multi-region architectures supporting thousands of store locations globally
• Develop and present Technical Account Plans that align AWS capabilities with customer business objectives (e.g., stores expansion goals, loyalty program growth, supply chain transformation)
• Conduct executive briefings, white-boarding sessions, and technical deep-dives with customer leadership and their technology partners
• Architect solutions for retail-specific workloads including:
• Point of Sale (POS) systems processing thousands of transactions per second across tens of thousands of locations
• Supply chain platforms providing end-to-end traceability, IoT-based tracking, and AI-assisted anomaly detection across complex multi-tier distribution networks
• Loyalty and personalization engines serving hundreds of millions of consumers with real-time, context-aware offers
• Edge computing architectures enabling AI inference, computer vision, and operational intelligence at the restaurant level
• Voice AI solutions leveraging natural language understanding and real-time ordering

A day in the life

Your week might include: whiteboarding a supply chain traceability architecture with a customer's VP of Engineering on Monday; presenting a GenAI-powered restaurant operations solution to C-suite executives on Tuesday; conducting a Well-Architected Review of a POS modernization initiative on Wednesday; collaborating with ProServe and SI partners on a supply chain AI proof-of-concept on Thursday; and authoring a technical blog post on edge computing patterns for multi-location enterprises on Friday. You'll spend approximately 25-60% of your time on-site with customers and at industry events.

About the team

As a Senior Solutions Architect on the Retail Technology team, you will work directly with enterprise customers navigating complex digital transformation journeys. You will operate at the intersection of cloud architecture, artificial intelligence, supply chain modernization, and edge computing, helping customers unlock competitive advantage through technology at massive global scale.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

We are committed to fostering a culture of inclusion that empowers our employees to be their best selves every day. We celebrate the uniqueness of our employees and are dedicated to creating an environment where everyone feels valued, respected, and inspired to reach their full potential.

Mentorship & Career Growth

We believe in continuous learning and development. We offer mentorship programs, training opportunities, and career advancement resources to help our employees grow and succeed in their roles. We also provide access to a wide range of benefits and perks to support our employees' well-being and work-life balance.

Work/Life Balance

We recognize that achieving success at work should not come at the expense of personal well-being. We strive to create a flexible work environment that supports our employees' needs and helps them maintain a healthy work-life balance. We offer a variety of benefits and resources to help our employees manage their time and energy effectively.