Sr Solution Architect (WMS)

Location: Virtual within the US; travel expected within the US at 50% - 75%.

About the role

Core responsibilities focus on leading functional consulting for Warehouse Management System (WMS) solution implementations for customers across the Americas region. In this role, you will design best-in-class solutions using a suite of products in the Warehouse Management space and stay at the forefront of our latest product innovations. You will serve as the functional liaison among key stakeholders, including customer contacts, Project Managers, Technical Consultants, and third-party consultants, to drive timely and successful delivery of the final solution.

Responsibilities

• Drive the design, optimization, and implementation of Warehouse Management System (WMS) software solutions for customers, utilizing industry best practices and process methodologies.
• Apply domain knowledge to fully understand and identify how WMS solutions can be configured and delivered to best meet customer requirements and business processes.
• Lead requirements-gathering and design workshops with customer operations, IT, and executive stakeholders, translating warehouse business processes into functional designs.
• Configure and validate core warehouse functions including receiving, putaway, replenishment, wave planning, picking, packing, shipping, cycle counting, task management, labor management, and yard/dock operations.
• Define the integration approach between the WMS and ERP, OMS, TMS, host, and parcel/carrier systems, including interface specifications, data mapping, and message flows (EDI, XML, APIs, flat file).
• Guide integration with warehouse automation and floor technology, including MHE/WCS/WES, conveyor and sortation, RF devices, scanners, printers, and labeling.
• Lead solution design to ensure clear construct and validation tasks and timeline.
• Own data migration and master data readiness, including conversion approach, validation, and reconciliation.
• Conduct and/or guide system integration, user acceptance testing, and deployment phases of the project to ensure a seamless transition to steady state.
• Lead cutover planning, mock cutovers, go-live execution, and post-go-live hypercare through transition to steady state support.
• Author and maintain project deliverables including functional design documents, configuration specifications, test scripts, cutover plans, SOPs, and training materials.
• Deliver end-user and super-user training and drive knowledge transfer to customer operations and support teams.
• Sustain the balance between project scope, timeline, and requirements to ensure successful time to value and definitive customer satisfaction.
• Assess business needs that fall outside the standard solution and/or scope, and evaluate integration complexity, architecture constraints, and/or product roadmaps.
• Mentor and coach junior consultants and partner/offshore resources, and contribute to reusable practice assets, accelerators, and implementation methodology.
• Support pre-sales and scoping activities including solution demonstrations, effort estimates, and statement of work input.
• Recognize and highlight incremental revenue opportunities with existing customers/projects.
• Communicate business cases to PMG and PD regarding customer-specific needs related to product functionality and enhancements.

Requirements

• Minimum 8 years of specific experience working within tier-1 Warehouse Management Systems, either as a customer running a WMS or as a consultant implementing WMS solutions for customers.
• Hands-on configuration experience across multiple full-lifecycle WMS implementations, including at least 5 engagements as functional or solution lead.
• Experience delivering WMS in a cloud/SaaS model, including release management, regression, and upgrade considerations, preferred.
• Relevant solutions consulting and implementation experience with other leading warehouse management and supply chain execution solutions such as Körber (formerly HighJump), Manhattan Associates, SAP EWM, or Oracle WMS Cloud is a plus.
• Current or prior experience working in a management consulting organization or Supply Chain Center preferred.
• Direct warehouse or distribution center operations experience, or equivalent time spent on the DC floor, strongly preferred.
• Experience in automated DC environments (MHE/WCS/WES, sortation, ASRS, AMR) preferred.

Skills

• Strong business analysis skills, with the ability to translate warehouse operational processes into system configuration, functional design, and measurable performance outcomes.
• Working knowledge of SQL and relational data structures sufficient to analyze, validate, and troubleshoot system behavior.
• Familiarity with integration patterns and message formats including APIs, EDI, XML, JSON, and flat file, and the ability to review interface designs with technical teams.
• Understanding of distribution center performance measures such as inventory accuracy, throughput, order cycle time, and labor productivity.
• Experience delivering within Agile, waterfall, and hybrid methodologies.
• Ability to prepare and deliver presentations for user, management, and executive-level audiences. Strong verbal, written, and interpersonal skills.

Qualifications

• Advanced degree in Supply Chain, Operations, Logistics, or Operations Research preferred.
• Bachelor’s degree and relevant industry experience may be considered in lieu of advanced degree.

Work Environment and Physical Requirements

• This role requires time in active distribution center environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
• Ability to walk and stand for extended periods while observing operations, particularly during testing and go-live events.
• Adherence to customer site safety requirements, including personal protective equipment.
• Availability for off-shift, weekend, and holiday work during cutover and go-live windows.

Pay

The annual salary range for this Sr Solution Architect level position is $120,000 - $143,000. The salary range reflects the anticipated base salary based on current national data. Minimums and maximums may vary by location. Individual salary will be commensurate with skills, experience, certifications or licenses, and other relevant factors. In addition, this role is eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

Benefits

• Comprehensive Medical, Dental, and Vision coverage.
• 401K with matching.
• Flexible Time Off.
• Corporate Fitness Program.
• A variety of voluntary benefits such as Legal Plans, Accident and Hospital Indemnity, Pet Insurance, and more.