Sr. Software Engineer, Observability - Slack

About the role

The Monitoring Infrastructure team in the Service Delivery Platform & Reliability group at Slack develops platforms and tools which produce telemetry, provide insights, and improves observability in Slack production services with a focus on performance and reliability.

Responsibilities

• Create, maintain, and ensure timely delivery of our high-volume event log pipelines.
• Create libraries, tools, and automation to help ensure that critical event data gets to the right place.
• Encourage a culture of Observability at Slack - help suss out problem areas and consult on improving visibility into our systems.
• Prototype tooling interfaces or build new features for engineering use cases.
• Improve auto-remediation in our logging infrastructure to avoid recurring failures.
• Teach engineers or customer experience agents how to use our tools to introspect their systems.
• Collaborate with the rest of Platform to integrate observability solutions, enabling service teams to make data-driven decisions regarding operations, cost optimization, and scaling.
• Participate in the Monitoring Infrastructure on-call rotation, triaging, and addressing production issues as they arise.

Requirements

• You are a strong communicator. Explaining complex technical concepts to designers, support, and other engineers is no problem for you.
• You enjoy helping onboard new team members, mentoring, and teaching others.
• You live for unit tests, code review, design documentation, debugging, and solving problems.
• You have a deep curiosity about how things work under the hood.
• You are motivated by helping others succeed.
• When things break — and they will — you are eager and able to help fix things.
• You like thinking of ways to improve efficiency or bring delight to your coworkers.
• You care about improving the performance of systems through data-informed decisions.

Qualifications

• Passionate about data visualization, graphing, and maximizing signal versus noise.
• Experience with Elasticsearch, Logstash, and Kibana.

Skills

• Strong communication skills.
• Ability to teach and mentor.
• Deep understanding of technical concepts.
• Curiosity and problem-solving mindset.
• Motivation to help others.
• Interest in improving system performance through data.

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually.

Schedule

Not specified.