Sr Software Engineer - Cloud Automation & AI Systems

About the role

Software Engineer 3 – Cloud Automation & AI Systems Oracle Cloud Infrastructure (OCI) is building the future of cloud operations through Incident Response Center as a Service (IRCaaS), a strategic initiative focused on transforming incident management from a highly manual process into an AI-driven, automated platform. Today, thousands of customer-impacting incidents are managed across OCI every year, with a significant portion of engineering effort spent on coordination, communication, workflow execution, and post-incident analysis rather than direct remediation. IRCaaS is designed to automate and orchestrate these activities through intelligent workflows, AI-assisted decision making, and scalable platform services that improve operational efficiency and accelerate incident resolution. As a Software Engineer 3, you will play a key role in designing and building the platform capabilities that power this transformation. You will work across automation, orchestration, user experience, governance, AI-enabled workflows, and cloud-native services to create a highly scalable system that supports the full incident lifecycle—from detection and declaration through investigation, response, recovery, implementation, and closure. This role offers a unique opportunity to work on one of OCI's strategic operational transformation initiatives while developing expertise in AI-driven systems, cloud-scale automation, distributed services, and operational excellence. Engineers on this team will help shape the future of autonomous cloud operations and will be well positioned to influence future AI initiatives across the broader organization.

Responsibilities

• Design, develop, test, deploy, and operate cloud-native software services that support AI-powered operational automation and cloud management workflows.
• Build intelligent automation, orchestration, and workflow capabilities that reduce manual effort and improve operational efficiency.
• Develop AI-assisted services that help users gather context, investigate issues, coordinate response activities, summarize operational state, and recommend next actions.
• Create scalable backend services, APIs, data models, and user-facing experiences that support critical operational workflows.
• Build integrations across telemetry platforms, observability systems, operational data sources, ticketing systems, collaboration tools, notifications, and workflow engines.
• Develop event-driven architectures and automation frameworks that improve reliability, consistency, and auditability of operational processes.
• Collaborate with product managers, engineers, SREs, and operational stakeholders to define requirements and deliver high-impact solutions.
• Contribute to platform governance, security, compliance, and operational excellence practices.
• Analyze production issues, identify opportunities for automation, and develop solutions that improve resiliency and customer outcomes.
• Participate in architecture reviews