Sr. Software Engineer

Position Summary

We’re seeking a Senior Software Engineer to join an AI Agent team, working across the core agent service, conversation processing, and voice/text bot capabilities that power Tom's conversations with patients and providers. This is a true full-stack role. Our engineers move fluidly across front-end, back-end, database, and infrastructure work rather than staying in one lane — and this role is built the same way.

Primary Responsibilities

• Delivers well-tested, peer-reviewed work on time, taking ownership of the quality of what ships and helping resolve issues and errors as they arise.
• Participates in all phases of the software development lifecycle, from requirements gathering and design to coding and testing, working with cross-functional teams in a highly collaborative environment (Development Leads, Architects, Quality Engineers, DBAs, Product Managers, and Healthcare experts).
• Participates in a weekly on-call rotation, responding to production incidents and coordinating release and change management — including presenting production changes to a broader review group and coordinating testing and hotfixes with QA.
• Develops AI-enabled applications using Python and React.
• Integrates Generative AI APIs such as OpenAI, Amazon Bedrock, and Google Vertex AI. Evaluates the quality, safety, latency, and cost of generative AI functionality using appropriate testing and evaluation practices.
• Develops the data access layer that interfaces with cloud databases such as Google Cloud SQL, Amazon Aurora, and PostgreSQL.
• Develops the skills of colleagues through peer collaboration, mentoring, and code review as they grow into the role.

Qualifications

• Bachelor's Degree in Computer Science/ relevant field or equivalent
• 5 or more years of software development experience in an enterprise environment, with a proven track record of delivering production software, or the knowledge, skills, and abilities to succeed in the role.
• Experience building AI-based applications and integrating Generative AI APIs (e.g., OpenAI, Bedrock, Vertex AI).
• Hands-on cloud experience; Google Cloud Platform strongly preferred, AWS experience also valuable.
• Experience with infrastructure-as-code (Terraform) a plus.
• Demonstrated understanding of Object Oriented Programming techniques and methodologies in Java, web MVC frameworks, Responsive web design, RESTful web services that meet industry standard maturity models, and schema design/data access methodologies in both relational databases and NoSQL databases.
• Preferred: Previous experience in the healthcare industry
• Hands-on experience in the Cloud; specifically GCP
• Hands-on experience with Open-Source projects
• DevOps exposure, including CI/CD pipelines and application observability (logging, metrics, tracing).
• Experience with containers and container orchestration (e.g., Docker).

Benefits

• Medical, Vision and Dental Plans
• Tax-Advantage Savings Accounts (FSA & HSA)
• Life Insurance and Disability Insurance
• Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)
• Employee Assistance Program
• 401k with company match
• Employee Resource Groups
• Employee Discount Program
• Learning and Development Opportunities
• And much more...