Sr. Software Developer - CRM

Sign in to apply for this position Sign In to Apply Ref: RQ11150 Contract – 6 Months (Extension Possible) Onsite – Toronto (40 St Clair Ave West) Posted Date: 2026-08-06 Location: Onsite – Toronto (40 St Clair Ave West) Public Sector Experience: Required – OPS / Public Sector Contract End Date: 2027-03-31 * Rate: $101/hour Overview The Ministry of Public and Business Service Delivery and Procurement (Land & Resources Cluster) is seeking a Senior Software Developer – CRM to join an Agile delivery team in Toronto. The successful candidate will design, develop, configure, and implement complex Microsoft Dynamics 365 CRM solutions to support case and customer management priorities across the cluster. This role also contributes to Government of Ontario initiatives arising from the Bill 5, Protect Ontario by Unleashing Our Economy Act 2025, on an as-needed basis. Key Responsibilities Translate business and functional requirements into fully tested Microsoft Dynamics 365 CRM applications using Agile delivery methodologyDevelop detailed programming specifications, user stories, and design documentation aligned with project standardsDesign, develop, configure, and customize Dynamics 365 entities, fields, workflows, business rules, forms, and views to align with business processesDetermine and implement integration strategies between Dynamics 365 and other organizational systems and applications (e.g. SharePoint Online, GIS, Azure Cloud SQL)Establish and maintain security measures to protect sensitive data and enforce proper access control within the CRM systemOptimize CRM system performance to ensure smooth operation and responsiveness across environmentsLead post-go-live support activities including issue analysis, root cause investigation, and resolutionSupport application deployments by preparing code drop/release packages, integrating with DevOps CI/CD pipelines, and coordinating deployments across test, staging, and production environmentsCollaborate closely with business analysts, tech leads, QA, and business stakeholders throughout the full software development lifecycleConduct performance tuning, defect investigation, troubleshooting, impact assessments, and options analysis; recommend and implement solutionsActively participate in meetings, workshops, and status reporting; provide accurate estimates and solution options analysis including Proofs of ConceptComply with Ontario Government I&IT Directives, standards, operational policies, security procedures, and applicable guidelines Must-Have Requirements 6+ years of hands-on experience with Microsoft Dynamics 365 CRM — including Case/Customer Management design, development, configuration, customization, and full implementationExtensive experience with Dynamics 365 integration technologies including Dataverse/Common Data Service (CDS), Data Entities, and REST/OData APIsExperience with CI/CD processes and DevOps pipelines for CRM application deploymentsExperience with Azure Cloud SQL and enterprise architecture methodologies and design standardsExperience with middleware, gateways, and CRM integrations with third-party systemsProficiency in JavaScript and object-oriented or third-generation programming languagesExperience with relational and hierarchical database technologies and query languagesStrong background in solution design, architectural documentation, and structured SDLC methodologiesExcellent analytical, problem-solving, verbal and written communication, and stakeholder engagement skills Nice-to-Have Skills 5+ years of experience with Microsoft Power Apps and/or Power Pages, including integration with Dynamics 3655+ years of experience with Microsoft SharePoint Online and integration with Dynamics 365Experience with Power BI reporting and dashboards integrated with Dynamics 365Knowledge and experience with rapid application development (RAD) methodologiesKnowledge and understanding of Information Management principles, concepts, and policiesKnowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standardsExperience conducting design walkthrough sessions with project teamsExperience programming Internet-ready applicationsExperience reviewing, analyzing, and modifying product installation and deployment scripts Work Environment This is a fully onsite role based at 40 St Clair Ave West, Toronto. The resource is expected to work 7.25 hours per calendar day between 8:00 AM and 5:00 PM (excluding lunch), Monday to Friday. No security clearance is required. The team follows Agile delivery methodology, and the consultant will collaborate closely with business analysts, tech leads, QA specialists, and business stakeholders throughout the engagement. Previous Job Job Listings Next Job Final role details, responsibilities, and terms will be confirmed with shortlisted candidates. Compensation may vary based on experience. Errors and omissions excepted.