Sr. Slate CRM Analyst

About the role

This position is a remote position, that requires limited monthly in person obligations. Provides senior level functional support and analysis for one or more of the university's Enterprise Resource Planning (ERP) application modules.

Responsibilities

• Pursuant to the State of Texas Executive Order No. GA-48, this position researches, works on, or has access to critical infrastructure and requires the ability to maintain the security or integrity of the University infrastructure.
• Designs, develops, and implements system modifications and upgrades to enhance functionality of one or more assigned ERP application modules.
• Drafts business case documents, specifications, and flow charting for changes to business processes.
• Performs preliminary/cursory testing and recommends improvements for assigned application modules.
• Solves complex system issues reported by UHS business owners and end users.
• Leads priority meetings with UHS business owners and end users to identify critical issues and discuss system updates.
• Reports issues to application lead or technical staff as needed.
• Analyzes system modifications and navigation infrastructure for functionality and efficiency.
• Creates component customization for department end users as needed.
• May serve as a campus security administrator for an assigned ERP application module.
• Reviews requests and assigns appropriate security roles.
• Schedules training sessions, creates job aids, and conducts end user training.
• Creates and analyzes standard and ad-hoc queries and reports.
• Performs other job-related duties as assigned.

Qualifications

MQ: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of five (5) years of directly job-related experience. All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are Equal Opportunity Institutions.