Sr. Site Manager

About the role

The Sr. Site Manager oversees daily operations at a dynamic client location supporting various business services including mail services, scanning/imaging, production print, hospitality, and reception operations. This role leads a team of six employees, ensures exceptional service delivery, manages client relationships, and drives operational excellence while meeting service level agreements (SLAs).

Responsibilities

• Manage and develop a team of onsite service professionals
• Oversee day-to-day operations across mail, print, imaging, hospitality, and reception services
• Build strong client partnerships and conduct regular business review meetings
• Manage staffing, training, coaching, performance reviews, and employee development
• Maintain reporting, documentation, and operational reviews
• Collaborate with internal and external stakeholders to ensure outstanding customer satisfaction

Requirements

• High School Diploma or GED required
• 5+ years of experience in customer-facing business operations, facilities, workplace services, print/mail, or a related field
• 2+ years of leadership or people-management experience preferred
• Proven experience managing multiple priorities in a fast-paced environment
• Strong customer service, communication, and relationship-building skills
• Proficiency with Microsoft 365 applications (Outlook, Excel, Word, PowerPoint)
• Ability to analyze operational challenges and implement solutions
• Ability to lift up to 50 lbs. and perform occasional physical tasks associated with mail and workplace services operations

Preferred Experience

• Managing an onsite business services, mailroom, print center, or facilities services operation
• Leading teams in a corporate or B2B client environment
• Knowledge of service-level management, workflow improvement, and operational reporting

Why Join Ricoh?

At Ricoh, you'll have the opportunity to lead a high-performing team, build meaningful client partnerships, and play a key role in delivering exceptional workplace services while supporting business growth and innovation.

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

JOB INFO

Job Identification : 7728
Job Category : Service Delivery
Posting Date : 2026-07-07T14:45:36+00:00
Degree Level : Some College
Job Schedule : Full time
Locations : Atlanta, GA, United States
Driving requirements : Non-driver