Sr. Services Project Manager

Dayforce is a global human capital management (HCM) company with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity, and compliance for the global workforce.

About the role

The Services team provides dedicated, continuous, remote yet hands-on solution oversight to guide customers through the technical aspects of Dayforce implementations. Our team helps customers achieve a successful go-live experience by monitoring implementation projects and aligning them with the shared goal of enabling customers to use Dayforce effectively and confidently from day one.

As part of a team of consultants supporting customer implementations around the world, you'll join a collaborative, remote-first culture built on teamwork and shared success. We're seeking solution-oriented, proactive leaders with strong project management and change management expertise to lead complex, multi-faceted, multi-location implementation projects.

Responsibilities

• Manage customer engagements to implement Dayforce HCM solutions.
• Drive the delivery of services according to the agreed scope, timeline, and budget while ensuring a high level of customer satisfaction.
• Manage multiple concurrent projects while working closely with consultants in a matrix environment and collaborating with Education, Product Management, Support, and R&D teams.
• Build strong customer relationships and assume accountability for project deliverables, timelines, and budgets while coaching project teams to success.
• Deliver Organizational Readiness consulting in support of the Dayforce Organizational Readiness toolkit.
• Apply the Dayforce implementation methodology to manage multiple concurrent projects while ensuring high-quality, on-time, and on-budget delivery.
• Serve as the governance point between Dayforce and customer sponsors, ensuring key decisions are made and project milestones remain on track.
• Maintain open communication with customers, ensuring high satisfaction through successful project delivery while influencing customer sponsors and securing commitment to project responsibilities and timelines.
• Coach, mentor, and motivate project teams while fostering collaboration across Dayforce and customer teams in both remote and onsite environments.
• Support the development of team members through coaching, performance reviews, goal setting, and career development.
• Contribute to the continuous improvement of the Dayforce implementation methodology and PMO by providing feedback, sharing best practices, and implementing process improvements.

Requirements

• Bachelor's degree.
• Four or more years of project management experience.
• Two or more years of experience in an HCM or ERP SaaS environment.
• PMP or PMI certification.
• Proficiency with Microsoft Office and exposure to relational databases and SQL.
• Experience working with one or more of the following applications: Dayforce, Salesforce, SAP, Oracle HR/Payroll, PeopleSoft, JD Edwards, Kronos, Workbrain, or similar HRIS solutions.
• Experience managing multiple matrixed projects, ideally software implementations in a SaaS or cloud environment.
• Experience with business process mapping.
• Experience with change management.
• Experience consulting with C-level executives and senior leadership regarding implementation issues, solutions, and project risks.

Skills

• Ability to work closely with customers to understand the business challenges they are trying to solve.
• Strong relationship-building skills with the ability to foster open communication.
• Ability to build trust, influence decisions, and collaborate effectively with stakeholders at all levels.
• Ability to quickly understand customer business practices and industry requirements while delivering effective knowledge-sharing sessions.
• Passion for making a measurable impact on customer success, team development, and the continued growth of Dayforce.

Benefits

• Medical, dental, vision, and life insurance.
• 401k plan with company match.
• Global Employee Stock Purchase Plan.
• Unlimited Time Away From Work (in lieu of accrued vacation time).
• 10 paid US holidays.
• Up to 80 hours of paid sick time.
• 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.
• Volunteer days and community impact opportunities through Dayforce Cares.

The final compensation offered may vary based on factors including bonuses and/or incentives, a candidate’s experience, skills, budget, and location.