Sr Services Manager-Steam Turbine CSM

Key Responsibilities

• Serve as the single point of contact for assigned customers, building trust and long-term reliance through consistent, credible communication
• Engage in substantive technical discussions with customers during ITO (Inquiry to Order) processes, establishing credibility from the first interaction
• Proactively identify customer needs and develop solutions aligned with business priorities
• Develop detailed, customer-specific scopes of work tailored to equipment type and service requirements
• Build comprehensive, man-loaded project schedules based on clearly defined scopes
• Develop accurate job cost estimates grounded in detailed scheduling and resource planning
• Lead end-to-end outage planning, including contingency development for scope variations and field surprises
• Collaborate closely with Local Customer Team (LCT) members across functions to ensure seamless project execution
• Apply a deep understanding of EHS and quality risks inherent to each scope of work
• Actively participate in Daily Management meetings and team forums to share best practices and drive process improvements
• Contribute to a strong team culture through peer collaboration, knowledge sharing, and openness to feedback

Required Qualifications

• Foundational technical knowledge is a non-negotiable prerequisite for this role. Candidates without this foundation will be unable to independently perform the core duties of the CSM position.
• Bachelor’s Degree from an accredited university or college in Engineering
• Background as a Mechanical TFA (Technical Field Advisor) or Outage Manager is strongly preferred — this experience provides the technical foundation essential to day-one effectiveness
• Working knowledge of Steam Power equipment, systems, and outage work scopes
• Familiarity with GE Vernova tools, applications, and processes used to quote, plan, execute, and close out projects
• Demonstrated ability to develop scopes of work, man-loaded schedules, and job cost estimates
• Strong understanding of EHS standards and quality requirements in field service environments

Preferred Qualifications

• Experience operating within the Fossil, Industrial, or Nuclear Steam Power segments
• Familiarity with the Outage End-to-End (OE2E) process
• Exposure to GE Vernova's SQDC mindset and Vernova Way behaviors