Sr ServiceNow Platform Engineer

Location: Raleigh, North Carolina / Charlotte, North Carolina / Atlanta, GA / Richmond, VA – 5x a week on-site

About the role

The Senior Platform Engineer is responsible for the reliability, performance, scalability, and technical integrity of the ServiceNow platform. This role ensures the platform can support growing demand for automation, service visibility, and governed workflows without creating instability. The Senior Platform Engineer focuses on the platform itself as a product, improving standards, runtime behavior, engineering discipline, and long-term sustainability.

Responsibilities

• Optimize platform performance for high-volume workflows, large data sets, and expanding automation demand.
• Identify and address runtime bottlenecks, performance constraints, and supportability risks.
• Establish engineering practices that improve stability under production load.
• Define and enforce technical standards for maintainable, upgrade-safe platform engineering.
• Create reusable engineering patterns, review mechanisms, and design guardrails that improve consistency across teams.
• Strengthen delivery practices through version control, automated testing, deployment discipline, and environment consistency.
• Improve platform observability, health monitoring, and support readiness so issues are detected and addressed earlier.
• Prioritize remediation of design choices, customizations, and legacy patterns that create long-term risk or constrain scale.

Requirements

• Extensive experience in ServiceNow platform engineering, software engineering, or technical operations roles supporting enterprise platforms.
• Strong understanding of performance optimization, engineering standards, release practices, and operational resilience.
• Hands-on experience improving maintainability, scalability, and observability in complex environments.
• Proven ability to balance delivery speed with control, supportability, and long-term platform integrity.

Qualifications

• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with platform lifecycle management, observability practices, and engineering governance.
• Background in highly regulated or high-availability environments.
• Relevant engineering or platform certifications.
• A Bachelor's Degree is preferred.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, and a certified Career Coach.