Sr. ServiceNow GRC Business Analyst

About the role

Lead end-to-end ServiceNow initiatives by partnering with clients, executives, and end users to elicit, analyze, and validate complex business requirements, and translate them into scalable ServiceNow solutions.

Drive requirements strategy and solution design, ensuring alignment between business objectives and ServiceNow platform capabilities across modules such as ITSM, SPM, GRC, and App Engine.

Serve as the functional lead and trusted advisor to both business and technical teams, guiding solution architecture decisions and ensuring best practices are applied.

Collaborate closely with development teams to design, configure, and implement ServiceNow applications, ensuring requirements are clearly understood and successfully delivered.

Translate complex functional needs into technical specifications, user stories, and acceptance criteria, ensuring clarity and traceability throughout the delivery lifecycle.

Oversee and support testing activities, including UAT planning, execution, defect management, and validation of business outcomes.

Create and maintain high-quality deliverables, including process maps, solution design documents, roadmaps, and executive-level communications.

Provide continuous improvement recommendations by conducting system assessments and leveraging deep knowledge of ServiceNow capabilities and emerging platform innovations.

Actively stay current with ServiceNow releases, features, and industry trends, bringing forward innovative ideas to enhance client solutions.

Mentor junior analysts and contribute to practice development, including methodology refinement and knowledge sharing.

Responsibilities

• Lead end-to-end ServiceNow initiatives
• Drive requirements strategy and solution design
• Serve as functional lead and trusted advisor
• Collaborate with development teams
• Translate functional needs into technical specifications
• Oversee and support testing activities
• Create and maintain high-quality deliverables
• Provide continuous improvement recommendations
• Mentor junior analysts

Requirements

• Active or eligible for a Federal or DoD "SECRET" security clearance (must obtain approved adjudication prior to onboarding)
• Seven (7) years of experience as a Business Analyst, with at least Five (5) years specializing in ServiceNow or comparable enterprise platforms
• Bachelor’s degree: Computer Science, Information Technology, Business, or a related discipline
• ServiceNow Certified System Administrator (CSA) certification is preferred
• Demonstrated expertise in requirements gathering and analysis
• Strong knowledge of ServiceNow platform capabilities
• Experience with full Software Development Lifecycle (SDLC) methodologies
• Proven ability to lead client engagements, facilitate decision-making, and bridge communication between business stakeholders and technical teams
• Experience defining solution designs and supporting configuration and implementation efforts on the ServiceNow platform
• Strong communication skills, with experience presenting to senior leadership and delivering training to diverse user groups
• Strong analytical and problem-solving skills
• Excellent interpersonal and stakeholder management skills
• High attention to detail and commitment to delivering high-quality outcomes

Qualifications

• Advanced ServiceNow certifications such as Certified Implementation Specialist (CIS), or Certified Application Developer (CAD)
• Agile certifications (Scrum Master, SAFe Agilist, etc.)
• Hands-on ServiceNow configuration experience, including workflows, forms, and integrations
• Experience with low-code/no-code platforms such as Power Platform (Power Apps, Power Automate), UiPath, SharePoint, Databricks, Power BI, or Tableau
• Experience with federal financial management domains, including financial operations, internal controls, and risk management

Skills

• Advanced ServiceNow certifications such as Certified Implementation Specialist (CIS), or Certified Application Developer (CAD)
• Agile certifications (Scrum Master, SAFe Agilist, etc.)
• Hands-on ServiceNow configuration experience, including workflows, forms, and integrations
• Experience with low-code/no-code platforms such as Power Platform (Power Apps, Power Automate), UiPath, SharePoint, Databricks, Power BI, or Tableau
• Experience with federal financial management domains, including financial operations, internal controls, and risk management

Benefits

The annual salary range for this position is $130,000.00-$216,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Pay

The annual salary range for this position is $130,000.00-$216,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Schedule

Travel Required Up to 10%

What would be nice to have

• Advanced ServiceNow certifications such as Certified Implementation Specialist (CIS), or Certified Application Developer (CAD)
• Agile certifications (Scrum Master, SAFe Agilist, etc.)
• Hands-on ServiceNow configuration experience, including workflows, forms, and integrations
• Experience with low-code/no-code platforms such as Power Platform (Power Apps, Power Automate), UiPath, SharePoint, Databricks, Power BI, or Tableau
• Experience with federal financial management domains, including financial operations, internal controls, and risk management

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.