Sr. Service Content Liaison

Responsibilities

• Serve as a liaison between engineering, subject matter experts, and technical authors to ensure accurate and timely content delivery
• Project manage operator manual content schedules and timelines to consistently meet milestones and deadlines
• Carefully coordinate operator manual print publication and distribution activities for both Peterbilt and Kenworth, ensuring timely availability of glove box content to support vehicle delivery requirements and customer readiness
• Manage contractor relationships, which includes system onboarding, access provisioning, issue resolution, IT escalation coordination, to ensure uninterrupted productivity and effective delivery of content commitments
• Oversee operator manual content operations, including management of Engineering Change Notices (ECNs) and emissions certification documentation and submissions for both Peterbilt and Kenworth programs
• Manage and coordinate operator manual translation activities, ensuring timely delivery of localized content aligned with publication schedules, regulatory requirements, and vehicle release milestones
• Review requests for new documentation and updates; assign topics based on author expertise and availability
• Track and report documentation progress to program teams, ensuring transparency and alignment
• Participate in engineering design reviews to identify service documentation needs and ensure alignment with product development
• Ensure all documentation meets quality standards for accuracy, readability, consistency, and adherence to style guidelines
• Manage and maintain SharePoint content for the team to ensure accessibility and organization
• Build and maintain strong stakeholder relationships to support cross-functional collaboration
• Lead and participate in continuous improvement initiatives

Qualifications

• Bachelor’s degree in Technical Publications, Business, Engineering, or a related field
• Minimum of 3 years of relevant professional experience
• Excellent ability to communicate complex topics clearly and succinctly
• Strong written and verbal communication skills
• Proven ability to perform effectively in a fast-paced, results-oriented environment while managing multiple priorities
• Strong interpersonal skills with a collaborative, team-oriented mindset
• Strong technical or automotive aptitude, with a mechanical background and a demonstrated ability to quickly learn and understand automotive concepts
• Proficiency in MS Office, Adobe Suite, and SharePoint
• Commitment to continuous improvement and ongoing learning to support departmental growth
• Motivation to deliver high-quality technical documentation tailored for customers and dealers