Sr Server Engineer
Location: 95 Old Short Hills Road, West Orange, NJ 07052. Facility: RWJBarnabas Health Corporate Services.
About the role
A Typical Day The Senior Server Engineer is responsible for supporting, maintaining, and improving enterprise server, virtualization, storage, and hybrid cloud infrastructure across assigned datacenters, data rooms, and related computing environments.This role requires advanced technical knowledge of Windows Server and desktop operating systems, VMware, Citrix, converged and hyper-converged compute platforms, enterprise storage, data protection, and cloud technology platforms including Microsoft Azure, AWS, and related hybrid cloud services.The engineer will support secure, scalable, and resilient infrastructure operations through proactive monitoring, troubleshooting, automation, documentation, patching, upgrades, and lifecycle management.This position also requires strong scripting and automation skills, sound understanding of information security best practices, and the ability to participate in scheduled and unscheduled after-hours maintenance, emergency response, and mandatory on-call rotation in a 24x7 computing environment.The Senior Server Engineer is expected to collaborate effectively with customers, vendors, application teams, peers, and leadership; mentor other engineers; provide recommendations for operational improvements and innovation; and deliver excellent customer service with professionalism, compassion, empathy, and a consistent supportive attitude.
Responsibilities
- Monitor problem ticket queues and resolve tickets in a timely manner according to the defined SLAs
- Participate in monthly security patching for computing environment
- Troubleshoot with peers and customers on application related issues
- Functions as an escalation point for application admins and second level support in troubleshooting complex system issues
- Troubleshoot infrastructure and related technologies by reviewing logs and error messages
- Update Operating Systems (Windows), and Assist with updating VMware Infrastructure (upgrades, hotfixes, security remediations)
- Assist Vendors, Customers and Peers with remote access needs
- Follow and execute defined runbooks and documentation for Disaster recovery events , System Decommissions, Infrastructure installs/Up