Sr. Scheduling Coordinator - Urology, Summerport

About the role

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Responsibilities

• Maintain appropriate departmental schedules.
• Provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
• Accurately gather and input patient demographic information, insurance verification/authorization, and schedule patients.
• Accurately communicate prep information, arrival time, and arrival location to patients.
• Input and distribute charge management process on a daily basis.
• Schedule and cancel multiple diagnostic and interventional procedures.
• Understand the importance of Orlando Health's commitment to providing exemplary customer service with a Patient First Philosophy.
• Review schedules daily and communicate all changes to appropriate staff.
• Act as a liaison to the clinical and business staff to ensure effective and efficient patient management.
• Assist in training or mentoring of all team members.
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location, and time.
• Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.
• Monitor workload each day and prioritize based on department.
• Accurately use medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicate with Patient Access and clinical departments regarding registration and scheduling issues.
• Take a proactive role in problem resolution.

Qualifications

• High school diploma and medical terminology and/or basic anatomy training required.
• Associate’s degree in Business, information systems, clinical field, or related field may be substituted for up to two (2) years of experience.
• Three (3) years of experience in clinical registration and scheduling.
• Associate’s degree in Business, information systems, clinical field, or related field may be substituted for two years of experience.
• No additional qualifications.