Sr Salesforce Developer – Post Sale

About the role

DataDirect Networks (DDN) is a global market leader in AI and high-performance data storage, powering many of the world's most demanding AI data centers. The Senior Salesforce Developer will own the post-sale Salesforce footprint, including Service Cloud, Experience Cloud, and the asset/entitlement backbone that powers DDN's global support organization.

Responsibilities

• Design and build Service Cloud functionality: case management, case routing and assignment, queues, omni-channel, escalation rules, milestones, entitlement processes, SLA enforcement, and service console experiences for support engineers.
• Implement and maintain complex asset and entitlement management — multi-level asset hierarchies, asset-based entitlements, warranty / contract linkage, and asset-to-case association used by support engineers every day.
• Own Email-to-Case (and Web-to-Case where applicable): configure routing addresses, parsing rules, threading, attachments, on-behalf-of handling, and bounce management.
• Build and maintain Experience Cloud / Partner Portal sites — page design (LWR or Aura templates), navigation, sharing and visibility, audience targeting, knowledge surfacing, case submission, asset visibility, and self-service flows.
• Build core Salesforce customizations using Apex (triggers, batch, queueable, async), Lightning Web Components, Aura, and Salesforce Flows.
• Design and implement integrations between Salesforce and the post-sale ecosystem — telemetry / monitoring platforms, RMA / logistics systems, parts and inventory, knowledge bases, chat / voice platforms, and field service tooling — using REST/SOAP APIs, OAuth, named credentials, Platform Events, Change Data Capture, and Bulk/Streaming APIs.
• Collaborate closely with our dedicated integration / middleware team (who own MuleSoft, Boomi, and Workato) to co-design contracts, troubleshoot cross-system flows, and ship end-to-end solutions together.
• Partner directly with support engineers, services managers, and partner-success leaders to gather requirements and ship iteratively.
• Own production support for the post-sale Salesforce stack: triage, root-cause analysis, hotfix, and long-term remediation.
• Manage your own deployments using SFDX, Git-based source control, and CI/CD pipelines (Copado, Gearset, Flosum, or similar).
• Use AI tools (e.g., Agentforce Vibes / vibe coding, Copilot, Claude) as part of your day-to-day workflow — we expect every engineer on the team to lean on AI to ship faster and better.

Requirements

• 7–10 years of total Salesforce experience, with at least 4+ years dedicated to Service Cloud and Experience Cloud / Communities.
• Deep expertise in Service Cloud: case management, assignment and escalation rules, omni-channel routing, queues, milestones, entitlement processes, service contracts, knowledge management, and console design.
• Hands-on experience building and maintaining complex asset management — asset hierarchies, asset-based entitlements, contract / warranty linkage, and asset-driven case workflows.
• Production experience with Email-to-Case (routing addresses, parsing, threading, attachments, and edge-case handling).
• Hands-on experience building and maintaining Experience Cloud / Partner Portal sites (LWR and/or Aura), including sharing models, audience targeting, profile / permission-set design, and custom LWCs embedded inside the portal.
• Strong Apex, LWC, Aura, SOQL/SOSL, and Salesforce Flows skills.
• Strong, hands-on Salesforce integration experience — REST/SOAP APIs, OAuth, named credentials, Platform Events, Change Data Capture, and Bulk/Streaming APIs — with a track record of designing reliable, observable, and secure inbound/outbound integrations across the post-sale ecosystem (telemetry, RMA, parts, knowledge, voice/chat, field service, etc.).
• Strong collaboration skills with adjacent technical teams (integration/middleware, data platform, DevOps) — able to co-design contracts, debug across system boundaries, and ship together.
• Comfort owning features end-to-end, from a support-team conversation to production deploy.
• Experience with Git, SFDX, and CI/CD tooling for Salesforce.
• Strong collaboration skills — comfortable working directly with non-technical stakeholders in support, services, and partner organizations.

Qualifications

• Required Qualifications: See above.

Preferred Certifications

• Preferred Certifications: See above.

Salary Range

$160,000.00 - $190,000.00

Benefits

DDN offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Schedule

Full-time, remote position.

Skills

See above.

Benefits

See above.

Pay

$160,000.00 - $190,000.00