Sr. Salesforce Certified Business Analyst with CBAP

Location: Albany, New York
Duration: 30 Months
Client: NY State - Office of Addition Services & Supports (OASAS)
Job ID: SLG - 26 - 12454
Respond by: 10/14/26 5:00 PM

About the role

Expert Business Analyst, who will work with agency unit stakeholders to document and understand existing business processes. This role will define To-Be requirements and processes to support the design and development of new applications in alignment with agency's technology roadmap.

Responsibilities

• Leading JAD sessions for As-Is/To-Be business processes/use cases.
• Interviewing stakeholders to document requirements for existing and new applications.
• Working across all bureaus and units to understand mission-critical business processes.

Requirements

• 14+ years of experience analyzing an organization or business domain and documenting its business or processes or systems, assessing the business model or its integration with technology with distinct deliverables to a solution.
• 100% onsite work required.
• 84 months experience eliciting and analyzing stakeholder business needs using various business analysis techniques (process mapping, converting to verified/validated functional and non-functional requirements).
• 84 months experience creating and maintaining software development artifacts for communication of requirements (context diagrams, use cases, swim lane diagrams, report specifications, wireframes, user interface specifications, non-functional requirements specifications).
• 60 months experience creating test plans and test cases and working with users on User Acceptance Testing.
• 60 months experience managing requirements throughout the Requirements Management Lifecycle, including creation and execution of a Requirements Management Plan, requirements traceability, baselines and requirements change control.
• 60 months experience working with application architects and development teams to answer questions and resolve conflicting requirements.
• 24 months experience with SalesForce OmniStudio and Public Sector solutions.
• Salesforce Certified Business Analyst, Salesforce Administrator and/or Developer.
• 12 months Jira application and/or SCRUM experience.
• CBAP (Certified Business Analysis Professional) certification by the International Institute of Business Analysis (IIBA).

Qualifications

• Copy of Candidate Identification (Driver's License/Green Card/Visa and Passport if applicable).
• Any documents referenced in the above Requested Qualifications (professional certifications, degrees, etc.).