Sr. Sales Support Specialist

Job Summary

Supermicro's Sales Support team is seeking a dynamic Sr. Sales Support Specialist to assist one of our Sales teams in managing customers and their orders. This role involves providing technical and administrative product information, performing clerical tasks, monitoring inventory, acting as a liaison, and supporting customer account maintenance.

Essential Duties and Responsibilities

• Sales account maintenance, providing technical and administrative product information
• Perform daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations, and process documents
• Maintain inventory, follow up on Estimated Time of Arrival (ETA) with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding the status of their orders, facilitate credit issues, and negotiate returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Provide backup support for the supervisor and team members
• Additional duties per supervisor’s request

Qualifications

• A.A. degree required, Bachelors degree preferred
• 8+ years of direct, related sales support experience
• Experience in data entry, scheduling production, and tracking orders
• Strong professional communication skills including phone, written/E-mail, and presentation
• Experience in customer service and dealing with clients directly, with problem-solving skills
• Consistent track record of meeting or exceeding assigned goals
• Strong computer skills with word and Excel
• Excellent organizational skills

Pay

The salary range for this position is $74,000 - $100,000, with the actual salary depending on various factors including location, level, education, training, specific skills, years of experience, and comparison to other employees in this role. Additionally, candidates may be eligible for a comprehensive benefits package and participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer that values diversity in its employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or special disabled veteran status, marital status, pregnancy, genetic information, or any other legally protected status.