Sr. Sales Support Specialist

Primary Function

The Sr Sales Support Specialist provides support to the DTC Call Center staff and senior management through a variety of day-to-day activities. The Sr Sales Support Specialist will provide guidance and support to sales with processing applications in compliance with Policies and Procedures and general workflow issues. Track inquiries to assist and analyze the identification of training gaps. This position also has responsibility to assist sales in process perform reviews for adherence with the Telephone Consumer Protection Act (TCPA) policies.

This position also manages, supports, and guides sales with any Mavent issues to ensure applications are disclosed/re-disclosed in timely fashion. Assist sales team members with submissions to Underwriting. Assist Sales Support, Business Operations, and Compliance in identifying Policy and Procedure gaps. Support Sales Management in new hire development opportunities and training. Represent Sales on special projects. Conduct testing of new systems and processes. Provide support to the DTC Sales Call Center through project focused responsibilities and other related duties as assigned by supervisor.

Responsible for end-to-end assessments that identify operational and regulatory risks in addition to operational process gaps. Responsible for end-to-end workflow creation, preparation, and upkeep for all processes within Direct-to-Consumer Sales Support Division. Assists in developing and maintaining Process, Policy, and Procedures related to Sales Support functions. Provides support for division-wide programs and special projects through research, idea generation, presentation development, and execution. Assists with training and development of Sales Support Team.

Education And Experience Requirements

• NMLS license required
• High School Diploma or equivalent work experience
• Minimum 5 years previous work experience in Mortgage industry sales, processing, or underwriting
• Basic computer and Microsoft Office skills

Knowledge, Skill, and Ability Requirements

• Ability to work independently with minimal supervision
• Ability to multi-task and adapt quickly to change
• Excellent oral, written, listening, and organizational skills
• Detail-oriented with efficient focus on work activities
• Strong sense of responsibility for completing work quickly and accurately
• Careful decision-making skill with ability to avoid mistakes
• Work well in a team environment and as an individual contributor
• Demonstrate careful decision-making skills
• Energetic and inquisitive, quick learner takes initiative
• Communicate effectively, both written and verbal
• Fluent in Microsoft Office û Excel, Word & PowerPoint
• Ability to influence others and work effectively in a cross-functional matrix environment

Company Perks

• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 9 Paid Holidays
• Casual Workplace
• Employee Engagement Activities
• Company Benefits
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX û Vision û Life, Disability Insurance û 401(k) Plan with company match!
• Employee Assistance Plan
• Performance-based Incentives
• Pet Insurance
• Advancement Opportunities
• Newrez NOW
• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
• Equal Employment Opportunity
• We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

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