Sr Sales Support Specialist

About the role

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

Key Responsibilities

• Execute customer orders and requests accurately and efficiently to support a seamless customer experience.
• Monitor customer operational performance against compliance requirements, analyze trends, identify root causes, and implement corrective actions to reduce penalties and improve service levels.
• Maintain and manage customer data within ERP systems to ensure data accuracy and effective order fulfillment.
• Persist with Finance and Accounts Receivable teams to manage customer credit lines, resolve credit issues, and support effective cash flow management.
• Analyze customer and operational data to identify opportunities for business growth, process optimization, and performance improvement.
• Lead and support operational and analytical activities for assigned customer accounts and business initiatives.
• Collaborate with cross-functional teams, including Sales, Operations, Marketing, Product Management, Service, Finance, IT, Legal, and Compliance, to achieve business objectives.
• Develop and implement solutions to operational challenges that improve efficiency, customer satisfaction, and business results.

Minimum Qualifications

• Bachelor’s degree required
• 4+ years of experience in Sales Operations, Customer Support, Customer Service, or a related business operations role
• Experience analyzing data, developing reports, and using insights to drive business decisions and customer performance improvements
• Proficiency with ERP systems and Microsoft Excel; experience working with customer and operational data preferred
• Ability to manage multiple priorities in a fast-paced environment; occasional travel may be required

Benefits highlights

• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits
• Insurance policy plan
• Extensive learning opportunities and flexible career path