Sr Sales Operations Specialist

About the role

We are looking for a Sr Sales Operations Specialist to serve as a key partner to our Sales team, customers, and internal departments. In this role, you will help ensure seamless execution of customer programs, support strategic account management initiatives, and act as a trusted resource across the organization. You will play a critical role in maintaining customer satisfaction, managing operational processes, supporting revenue growth, and helping the team deliver exceptional service every day.

Responsibilities

• Serve as the primary internal support partner for National Account Managers and the Sales team.
• Coordinate and facilitate customer requests, internal communications, and cross-functional support.
• Set up new customers and locations within company systems.
• Manage orders efficiently to ensure a consistent flow of revenue and customer satisfaction.
• Lead the operational execution of new product launches.
• Act as the primary contact for internal logistics and operational issues.
• Become the subject matter expert on assigned customers' retail systems and processes.
• Manage customer pricing updates, profiles, and related documentation.
• Analyze customer ordering trends and behaviors to identify changing needs and opportunities for improvement.
• Build strong, professional relationships with assigned customers and internal business partners.
• Serve as a trusted advisor to the Sales team by helping navigate internal processes and resources.
• Foster a culture of trust, accountability, and exceptional service with both internal and external customers.
• Act proactively to address customer concerns and improve overall customer experience.
• Partner closely with National Account Managers and senior leadership to ensure alignment and execution.
• Facilitate regular meetings with Account Managers to discuss customer activities, priorities, and opportunities.
• Respond quickly and professionally to customer inquiries, order issues, and service requests.
• Communicate effectively across departments to ensure customer needs are understood and met.
• Serve as a go-to resource for team members seeking guidance on systems, operational processes, and execution.
• Provide backup support for teammates and leadership when needed.
• Help onboard, train, and mentor team members by sharing best practices and expertise.
• Lead by example, demonstrating professionalism, accountability, and a commitment to excellence.
• Support continuous improvement initiatives and process enhancements.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant work experience.
• Experience in sales support, customer service, account support, or a related role.
• Proven ability to manage multiple priorities in a fast-paced environment.

Skills

• Customer Focus: Passion for delivering exceptional service and building long-term customer relationships. Ability to anticipate customer needs and proactively provide solutions.
• Communication: Strong verbal and written communication skills. Ability to collaborate effectively with customers, sales teams, and cross-functional partners.
• Leadership & Ownership: Takes initiative, follows through on commitments, and accepts accountability. Demonstrates sound judgment and professionalism in all interactions. Embraces change and helps others navigate it successfully.
• Collaboration: Works effectively across teams and departments. Shares knowledge and resources to support team success. Positively influences team culture and performance.
• Organization & Results Orientation: Strong analytical, problem-solving, and multitasking abilities. Excellent organizational and time-management skills. Ability to prioritize work, meet deadlines, and drive results.
• Technical Skills: Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint. Experience working with customer portals, retail systems, and order management platforms is a plus.