Sr. Sales Manager- Customer Success

About Supermicro

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance.

Essential Duties And Responsibilities

• Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.
• Manage Customer escalations and return-material-authorizations (RMAs)
• Coordinate multiple sites and functions to exceed customers' expectations.
• Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.
• Relationship management with Customer at executive/resolution-making levels.
• Accountable for projects/initiatives and drives site focus on efficiency programs.
• On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
• Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
• In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
• In charge of making process improvements and driving best practices across multi-sites.
• Ensures all client programs execute to contract, hitting key KPIs.
• Control of tracking risks on the business and reporting to SMC business accordingly.
• Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
• Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.

Qualifications

• Typically requires a Bachelor's degree or equivalent experience.
• Typically requires a minimum of 8 years of sales/account/customer success management experience.
• Experience working within IT, Data Center services for a customer or organization.
• Knowledge of AI / GPUs is a plus.
• Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Understands the strategic impact of the function across sites.

Pay

$115,000 - $140,000