Sr Sales Manager - AI Applications, Spec Sales - Amazon Connect

About the role

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Responsibilities

• Drive strategic workloads to deepen business and technical relationships with customers and partners.
• Invest time in developing the high-performing team of sales experts and build mechanisms to enable the field organization to drive the day-to-day interactions that identify prospects for long-term business opportunities.
• Focus on incubating new AWS Productivity Applications services, scaling existing AWS services, delivering workload/solution specific domain expertise to the broader field organization, and developing repeatable, packaged solutions to solve customer challenges.
• Be the voice of the customer, analyzing and determining key customer insights from business drivers, market trends, customer feedback, and operating metrics.
• Establish clear goals for your team, including quotas. Ensure your team manages opportunities effectively throughout the sales cycle and practices good pipeline hygiene. Plan and allocate team resources to meet goals and quotas.

Requirements

We are looking for an accomplished Sales Leader deeply familiar with Contact Center as a Service and generative AI, to lead the CXE business (Amazon Connect) for the central US. The successful candidate will have overachieved throughout their career and built strong, deep relationships with F1000 and/or G2000 organizations. This leader will have a broad role – part market maker, part operator and part general manager – and will build a strategy focused on outcome-based selling, winning new customer segments and growing existing customer segments for the long term.

Qualifications

• Bachelor's degree, or BS degree
• 8+ years of sales/sales management in infrastructure or cloud technology leading a direct or indirect account team and experience leading leaders with proven results
• Leadership experience in a customer-facing role in the CX/VDI technology industry

Skills

Experience in a people management or leadership role which includes coaching and developing others
Ability to motivate, encourage and coach others to develop strong relationship building and sales skills
Experience working with new product/service development teams and their outbound functions
Track record of building rapport with senior customer executives (e.g. CEO, CIO, CTO), building close relationships, and helping customers execute on large engagements.
Experience and success in negotiating complex deals with customers and partners.
Experience carrying quotas, while consistently exceeded them by doing the right thing for customers
Strong CX background with history of growing a Contact Center, VDI, or Unified Communications business.

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.