Sr. Sales Associate

About the role

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

About Rack Room Shoes: Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Responsibilities

• Create an excellent shopping experience for customers through awareness and company service standards.
• Maintain a positive attitude, willingness to serve, and be well informed.
• Promote the company rewards program and other business initiatives; assist with sales.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation; ensure stock is well arranged and merchandised properly.
• Maintain cleanliness and organization of all store areas.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain awareness of Loss Prevention concerns involving customers and staff.
• Participate in physical inventories; assist in shipping and receiving merchandise; participate in merchandise placement on the sales floor when needed.
• When performing cashier functions, process all sales in accordance with existing policy and procedure.
• Check all shoes for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.
• Handle additional POS/Back Office responsibilities: refunds/exchanges, processing S2H and Customer Pickup orders.
• Work with customers, sales associates, store management, and district/regional managers.

Qualifications

• Interpersonal skills necessary to deal effectively with external customers and all levels of employees.
• Basic communication skills (verbal and non‑verbal), organization, and math skills.
• Experience in retail sales, preferably in specialty retail or footwear.
• Basic knowledge of company policies and procedures.
• Basic visual merchandising skills and understanding of Store Presentation Standards.

Benefits

Benefits information: