Sr. Sales Associate

About the Role

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will handle a variety of tasks throughout a typical work day as directed by the store management team. SR Sales Associates will have additional POS and Back Office responsibilities, including processing refunds/exchanges, S2H (Ship-to-Home) orders, and Customer Pickup orders.

Responsibilities

• Create an excellent shopping experience for customers through awareness and adherence to company service standards.
• Maintain a positive attitude, willingness to serve, and stay well-informed about products and promotions.
• Promote company rewards programs and other business initiatives.
• Maintain awareness of current sales promotions and ensure merchandise presentation aligns with standards.
• Keep stock well-arranged, properly merchandised, and the store clean and organized.
• Develop and maintain product knowledge and fitting skills.
• Monitor Loss Prevention concerns involving customers and staff.
• Participate in physical inventories, assist in shipping and receiving merchandise, and place merchandise on the sales floor as needed.
• Process all sales and POS terminal transactions according to policy, including checking shoes for mates.
• Handle additional POS/Back Office tasks such as refunds, exchanges, S2H, and Customer Pickup orders.

Requirements

• Interpersonal skills to effectively interact with customers and employees at all levels.
• Basic communication (verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably in specialty retail or footwear.
• Basic knowledge of company policies and procedures.
• Basic visual merchandising skills and understanding of Store Presentation Standards.

Benefits

Benefits information can be found at https://rackroomshoes.hrbenefits.net/.

Pay

$11.11 - $14.14 hourly.

About Rack Room Shoes

Rack Room Shoes offers great shoes for men, women, and children in comfort, dress, casual, and athletic categories, making it the family footwear retailer of choice. The company provides a wide selection of nationally recognized brands known for their quality, as well as exclusive private brands that deliver great styles and outstanding values.