Sr. Sales Associate

About the Role

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will handle a variety of tasks throughout a typical work day as directed by the store management team. SR Sales Associates will also have additional POS and Back Office responsibilities, including processing refunds/exchanges, S2H, and Customer Pickup orders.

Responsibilities

• Create an excellent shopping experience for customers through awareness and company service standards.
• Maintain a positive attitude, willingness to serve, and stay well-informed.
• Promote company rewards programs and other business initiatives.
• Maintain awareness of all current sales promotions.
• Ensure merchandise is well-presented, arranged, and properly stocked.
• Maintain cleanliness and organization of all store areas.
• Develop and maintain product knowledge and fitting skills.
• Monitor Loss Prevention concerns involving customers and staff.
• Participate in physical inventories, shipping and receiving, and merchandise placement on the sales floor.
• Process all sales and POS terminal transactions according to policy, including checking shoes for mates.
• Handle refunds, exchanges, S2H, and Customer Pickup orders in the Back Office.

Requirements

• Interpersonal skills to effectively interact with customers and employees at all levels.
• Basic communication (verbal and non-verbal), organization, and math skills.
• Retail sales experience, preferably in specialty retail or footwear.
• Basic knowledge of company policies and procedures.
• Basic visual merchandising skills and understanding of Store Presentation Standards.

About the Company

Rack Room Shoes is a family footwear retailer offering great shoes for men, women, and children in comfort, dress, casual, and athletic categories. The company provides a wide selection of nationally recognized brands and exclusive private brands known for quality and value, ensuring satisfied and loyal customers.