Sr. Sales Associate

About the Role

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will handle a variety of tasks throughout a typical work day as directed by the store management team. SR Sales Associates will have additional POS and Back Office responsibilities, including processing refunds/exchanges, S2H, and Customer Pickup orders.

Responsibilities

• Create an excellent shopping experience for customers through awareness and adherence to company service standards.
• Maintain a positive attitude, willingness to serve, and stay well-informed about products and promotions.
• Promote company rewards programs and other business initiatives.
• Maintain awareness of all current sales promotions.
• Ensure merchandise is well-presented, arranged, and properly stocked.
• Maintain cleanliness and organization of all store areas.
• Develop and maintain product knowledge and fitting skills.
• Monitor Loss Prevention concerns involving customers and staff.
• Participate in physical inventories, shipping and receiving, and merchandise placement on the sales floor.
• Process all sales and POS terminal transactions according to policy, including checking shoes for mates.
• Handle refunds, exchanges, S2H, and Customer Pickup orders in the Back Office.

Requirements

• Interpersonal skills to effectively engage with customers and employees at all levels.
• Basic communication (verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably in specialty retail or footwear.
• Basic knowledge of company policies and procedures.
• Basic visual merchandising skills and understanding of Store Presentation Standards.

Benefits

Benefits information is available at rackroomshoes.hrbenefits.net.

Pay

Pay rate ranges from $10.10 to $13.12 per hour.

About Rack Room Shoes

Rack Room Shoes offers great shoes for men, women, and children across comfort, dress, casual, and athletic categories. The company provides a wide selection of nationally recognized brands and exclusive private brands, delivering quality styles and outstanding values. Rack Room Shoes is committed to equal employment opportunities for all employees and applicants.