Sr. Sales Associate

About the role

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing Ship-to-Home (S2H) and Customer Pickup orders.

Responsibilities

• Create an excellent shopping experience for customers through awareness and company service standards.
• Maintain a positive attitude, willingness to serve, and stay well-informed.
• Promote company rewards programs and other business initiatives.
• Maintain awareness of all current sales promotions.
• Ensure merchandise is well-presented, arranged, and properly stocked.
• Maintain cleanliness and organization of all store areas.
• Develop and maintain product knowledge and fitting skills.
• Monitor Loss Prevention concerns involving customers and staff.
• Participate in physical inventories, assist in shipping and receiving merchandise, and place merchandise on the sales floor as needed.
• Process all sales and POS terminal transactions according to policy, including checking shoes for mates.
• Handle additional POS/Back Office responsibilities such as refunds, exchanges, and processing S2H and Customer Pickup orders.

Requirements

• Interpersonal skills to effectively interact with customers and employees at all levels.
• Basic communication (verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably in specialty retail or footwear.
• Basic knowledge of company policies and procedures.
• Basic visual merchandising skills and understanding of Store Presentation Standards.

Benefits

Benefits information is available at rackroomshoes.hrbenefits.net.

Pay

$14.00 - $16.10 hourly.

About the company

Rack Room Shoes offers great shoes for men, women, and children in comfort, dress, casual, and athletic categories. The company provides a wide selection of nationally recognized brands and exclusive private brands, delivering quality styles and outstanding values to satisfied, loyal customers.