Sr Research and Disputes Associate - Chargebacks

About the role

As a Senior Research and Disputes/Chargebacks Associate, you will investigate payment disputes and chargeback-related activity to support accurate, timely resolution for clients and cardholders. You will work with internal operations partners, client-facing teams, and established procedures to review transaction details, document findings, and resolve exceptions.

Responsibilities

• Review disputes, research requests, and chargeback cases to determine appropriate next steps based on established policies, procedures, and network requirements
• Investigate transaction activity by analyzing account details, case documentation, supporting records, and system data to identify facts and resolution paths
• Process dispute and chargeback activities within required timeframes while maintaining accuracy, completeness, and documentation standards
• Communicate case status, required actions, and resolution outcomes to internal partners and support teams using clear and accurate documentation
• Identify exceptions, trends, or processing issues and escalate items that require additional review, guidance, or risk mitigation
• Maintain organized case records and update applicable systems to reflect actions taken, research completed, and final dispositions
• Support service and operational goals by balancing productivity, quality, and turnaround expectations across assigned work queues

Requirements

To be considered for this role, you must have experience using case management systems, payment processing platforms, spreadsheet tools, and business applications to document research, track activity, and complete assigned work. You should also have the ability to analyze transaction details, identify discrepancies, and apply documented rules with accuracy in a deadline-driven environment.

Two to three years of relevant experience, or an equivalent combination of education and experience, is preferred. Familiarity with card network rules, payment exception processing, or back-office financial operations, and experience working in a production-based operations environment with quality and turnaround metrics are also desirable.

Qualifications

You must have a bachelor's degree in a related field or equivalent work experience. Two to three years of experience, or an equivalent combination of education and experience, is preferred. Familiarity with card network rules, payment exception processing, or back-office financial operations, and experience working in a production-based operations environment with quality and turnaround metrics are also desirable.

Skills

Experience supporting card dispute or chargeback processes in a debit, credit, or merchant services environment, and experience working in a production-based operations environment with quality and turnaround metrics are beneficial.

Benefits

Not specified

Pay

$35,000.00-$42,500.00

Schedule

Monday-Friday 7am-3:30pm